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T-Mobile

Manager, Digital Experience – Ecommerce

T-Mobile

. Own day-to-day digital experience operations across MintMobile.com .

Posted 10/15/2026full-timeUnited StatesSeniorLead💰 $110,900 - $200,100 per yearWebsite

About the role

Key responsibilities & impact
  • Own day-to-day digital experience operations across MintMobile.com
  • Prioritize, coordinate, and execute ecommerce initiatives, site updates, and digital experience work
  • Manage a team delivering seamless, user-centric digital experiences aligned with strategic objectives
  • Support projects and promotional launches by coordinating requirements, timelines, dependencies, and customer experience impacts
  • Own the end-to-end experimentation program, including CRO operations, tooling, roadmap management, test intake, prioritization, and launch coordination
  • Maintain program documentation, project tracking, process hygiene, and reporting
  • Own the ecommerce roadmap and operationalize workflows, alignment processes, and team rituals
  • Define the team strategy and roadmap to optimize digital journeys based on customer needs and business priorities
  • Champion digital experience best practices and continuous improvement

Requirements

What you’ll need
  • Bachelor's Degree in Digital Marketing, Business Administration, Computer Science, or Related Field (Required)
  • 4-7 years leading cross-functional teams to design and implement digital customer experience initiatives across web and mobile platforms (Preferred)
  • 2-4 years utilizing data analytics and customer insights to drive continuous improvement and innovation in digital channels (Preferred)
  • 4-7 years managing digital projects or programs in a fast-paced, customer-focused environment, preferably within the telecommunications or technology sector (Preferred)
  • Ability to manage multiple digital initiatives concurrently in a highly matrixed environment
  • Strong analytical skills to interpret digital performance data, measure KPIs, and translate insights into actionable strategies
  • Experience managing experimentation programs and operational workflows, including test planning, prioritization, launch coordination, tooling, documentation, and performance analysis
  • Expertise in process enhancement and digital workflow optimization
  • Ability to collaborate with marketing, IT, and product management teams
  • Experience leading and developing high-performing teams
  • In-depth understanding of digital customer engagement strategies and user-centric design principles
  • Capability to develop and execute long-term digital strategies
  • At least 18 years of age
  • Legally authorized to work in the United States

Benefits

Comp & perks
  • Annual stock grant
  • Employee stock purchase plan
  • 401(k)
  • Free, year-round money coaches
  • Medical, dental and vision insurance
  • Flexible spending account
  • Paid time off
  • Up to 12 paid holidays
  • Paid parental and family leave
  • Family building benefits
  • Back-up care
  • Enhanced family support
  • Childcare subsidy
  • Tuition assistance
  • College coaching
  • Short- and long-term disability
  • Voluntary AD&D coverage
  • Voluntary accident coverage
  • Voluntary life insurance
  • Voluntary disability insurance
  • Voluntary long-term care insurance
  • Mobile service and home internet discounts
  • Pet insurance
  • Commuter and transit programs
  • Career growth opportunities