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About the role
Key responsibilities & impact- Own day-to-day digital experience operations across MintMobile.com
- Prioritize, coordinate, and execute ecommerce initiatives, site updates, and digital experience work
- Manage a team delivering seamless, user-centric digital experiences aligned with strategic objectives
- Support projects and promotional launches by coordinating requirements, timelines, dependencies, and customer experience impacts
- Own the end-to-end experimentation program, including CRO operations, tooling, roadmap management, test intake, prioritization, and launch coordination
- Maintain program documentation, project tracking, process hygiene, and reporting
- Own the ecommerce roadmap and operationalize workflows, alignment processes, and team rituals
- Define the team strategy and roadmap to optimize digital journeys based on customer needs and business priorities
- Champion digital experience best practices and continuous improvement
Requirements
What you’ll need- Bachelor's Degree in Digital Marketing, Business Administration, Computer Science, or Related Field (Required)
- 4-7 years leading cross-functional teams to design and implement digital customer experience initiatives across web and mobile platforms (Preferred)
- 2-4 years utilizing data analytics and customer insights to drive continuous improvement and innovation in digital channels (Preferred)
- 4-7 years managing digital projects or programs in a fast-paced, customer-focused environment, preferably within the telecommunications or technology sector (Preferred)
- Ability to manage multiple digital initiatives concurrently in a highly matrixed environment
- Strong analytical skills to interpret digital performance data, measure KPIs, and translate insights into actionable strategies
- Experience managing experimentation programs and operational workflows, including test planning, prioritization, launch coordination, tooling, documentation, and performance analysis
- Expertise in process enhancement and digital workflow optimization
- Ability to collaborate with marketing, IT, and product management teams
- Experience leading and developing high-performing teams
- In-depth understanding of digital customer engagement strategies and user-centric design principles
- Capability to develop and execute long-term digital strategies
- At least 18 years of age
- Legally authorized to work in the United States
Benefits
Comp & perks- Annual stock grant
- Employee stock purchase plan
- 401(k)
- Free, year-round money coaches
- Medical, dental and vision insurance
- Flexible spending account
- Paid time off
- Up to 12 paid holidays
- Paid parental and family leave
- Family building benefits
- Back-up care
- Enhanced family support
- Childcare subsidy
- Tuition assistance
- College coaching
- Short- and long-term disability
- Voluntary AD&D coverage
- Voluntary accident coverage
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long-term care insurance
- Mobile service and home internet discounts
- Pet insurance
- Commuter and transit programs
- Career growth opportunities
