Mobile Associate

T-Mobile

. Proactively engage a broad range of customers in a high-traffic retail environment .

Posted 10/27/2026part-timeReynoldsburg • Ohio • United StatesSeniorLead💰 $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer engagement and consultative selling skills to enhance customer satisfaction and drive sales in a retail environment. Proficient in relationship building and effective communication to educate customers about products and services.

Highest-signal resume keywords

Consultative SellingCustomer EngagementRelationship BuildingCustomer Satisfaction ManagementSales Techniques

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceSalesCustomer Needs IdentificationCustomer EducationProduct KnowledgeSales ProspectingCustomer Referrals

Soft Skills

CommunicationCoachingLeadership

Certifications & Qualifications

High School Diploma/GED

Industry Keywords

Retail EnvironmentCustomer ExperienceSales ActivityCustomer Communications

About the role

Key responsibilities & impact

Proactively engage a broad range of customers in a high-traffic retail environment
Use digital tools and communicate effectively with customers
Educate customers and showcase the value of T-Mobile warehouse/club member benefits
Complete training on the T-Mobile store-in-store experience, products, processes, systems, and reference resources
Practice skills, share knowledge, and perform store operations
Provide excellent, friendly, and engaging customer experiences
Establish rapport, trust, and loyalty with customers
Proactively attract potential customers to drive sales activity
Follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers

Requirements

What you’ll need

High School Diploma/GED (Required)
6 months of customer service and/or sales experience in a retail environment (Preferred)
Consultative Selling (Required)
Customer Needs Identification (Required)
Communication (Required)
Customer Satisfaction Management (Required)
Customer Service (Required)
Customer Engagement (Required)
Relationship Building (Required)
Coaching (Required)
Leadership (Required)
Sales Techniques (Required)
Customer Education (Required)
Sales (Required)
Customer Communications (Required)
Product Knowledge (Required)
Customer Referrals (Required)
Sales Prospecting (Required)
At least 18 years of age
Legally authorized to work in the United States
No travel required
Not a DOT-regulated position
Not a safety-sensitive position

Benefits

Comp & perks

Annual stock grant
Employee stock purchase plan
401(k)
Free, year-round money coaches
Medical, dental and vision insurance
Flexible spending account
Paid time off
Up to 12 paid holidays
Paid parental and family leave
Family building benefits
Back-up care
Enhanced family support
Childcare subsidy
Tuition assistance
College coaching
Short- and long-term disability
Voluntary AD&D coverage
Voluntary accident coverage
Voluntary life insurance
Voluntary disability insurance
Voluntary long-term care insurance
Mobile service and home internet discounts
Pet insurance
Commuter and transit programs
Career growth opportunities
$5.00 per hour training pay during the first 90 days
Annualized incentive target of $18,000/year after promotion to Mobile Expert, subject to performance and full-time status
Guaranteed to earn $20/hour inclusive of base pay and incentives