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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer engagement and relationship-building skills in a retail environment, with a focus on sales techniques and customer education. Proficient in utilizing digital tools to enhance customer communication and satisfaction.
Highest-signal resume keywords
Customer ServiceSales TechniquesCustomer EducationRelationship BuildingCommunication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
SalesCustomer ReferralsSales ProspectingConsultative SellingCustomer Needs IdentificationProduct Knowledge
Soft Skills
LeadershipCoachingCustomer EngagementCustomer Satisfaction Management
Certifications & Qualifications
High School Diploma/GED
Industry Keywords
Retail EnvironmentCustomer CommunicationsStore OperationsT-Mobile
About the role
Key responsibilities & impact- Proactively engage a broad range of customers in a high-traffic retail environment
- Use digital tools and communicate effectively with customers
- Educate customers and showcase T-Mobile warehouse/club member benefits
- Complete training on the T-Mobile store-in-store experience, products, processes, systems, and reference resources
- Practice skills, share knowledge, and perform store operations
- Provide excellent, friendly, and engaging customer experiences
- Establish rapport, trust, and loyalty with customers
- Proactively attract potential customers to drive sales activity
- Follow up with customers
- Collect referrals
- Handle Be Back processes
- Build relationships with new and existing customers
- Promote to the Mobile Expert role after completing training
Requirements
What you’ll need- High School Diploma/GED (Required)
- 6 months of customer service and/or sales experience in a retail environment (Preferred)
- Leadership
- Sales Techniques
- Customer Education
- Sales
- Customer Communications
- Product Knowledge
- Customer Referrals
- Sales Prospecting
- Consultative Selling
- Customer Needs Identification
- Communication
- Customer Satisfaction Management
- Customer Service
- Customer Engagement
- Relationship Building
- Coaching
- At least 18 years of age
- Legally authorized to work in the United States
- No travel required
- Not a DOT-regulated position
- Not a safety-sensitive position
Benefits
Comp & perks- Annual stock grant
- Employee stock purchase plan
- 401(k)
- Free, year-round money coaches
- Medical, dental and vision insurance
- Flexible spending account
- Paid time off
- Up to 12 paid holidays
- Paid parental and family leave
- Family building benefits
- Back-up care
- Enhanced family support
- Childcare subsidy
- Tuition assistance
- College coaching
- Short- and long-term disability
- Voluntary AD&D coverage
- Voluntary accident coverage
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long-term care insurance
- Mobile service and home internet discounts
- Pet insurance
- Commuter and transit programs
- On-the-job training
- $5.00 per hour training pay
- Eligibility for an annualized incentive target of $18,000/year after promotion to Mobile Expert
- Guaranteed earnings of $20/hour inclusive of base pay and incentives
- Career growth opportunities