Mobile Associate – Retail Sales

T-Mobile

. Develop proficiency in customer service and sales to deliver personalized technology and service solutions .

Posted 9/17/2026part-timeWestminster • Maryland • United StatesSeniorLead💰 $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service and sales skills, utilizing digital tools to enhance customer engagement and support retail operations. Proficient in problem-solving and effective communication to ensure a seamless customer experience.

Highest-signal resume keywords

Customer ServiceSalesChange AgilityCommunicationCustomer Problem Solving

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Engaging PeopleMultitaskingTeamwork Orientation

Certifications & Qualifications

High School Diploma/GED

Industry Keywords

RetailCustomer ExperienceWireless TechnologyDigital ToolsService Plans

About the role

Key responsibilities & impact

Develop proficiency in customer service and sales to deliver personalized technology and service solutions
Use digital tools to demonstrate network coverage, service plans, and product features
Complete required training on retail processes, systems, and wireless technology innovations
Collaborate with colleagues across channels to support a seamless customer experience and team initiatives
Perform other duties and projects assigned by business management
Support retail operations by engaging customers and facilitating their technology and service needs
Build product knowledge and assist customers throughout their shopping journey

Requirements

What you’ll need

High School Diploma/GED (Required)
At least 18 years of age
Legally authorized to work in the United States
Change Agility (Required)
Communication (Required)
Customer Problem Solving (Required)
Customer Service (Required)
Engaging People (Required)
Multitasking (Required)
Sales (Required)
Teamwork Orientation (Required)
6 months of customer service and/or sales experience in a retail environment (Preferred)

Benefits

Comp & perks

Annual stock grant
Employee stock purchase plan
401(k)
Free, year-round money coaches
Medical, dental and vision insurance
Flexible spending account
Paid time off
Up to 12 paid holidays
Paid parental and family leave
Family building benefits
Back-up care
Enhanced family support
Childcare subsidy
Tuition assistance
College coaching
Short- and long-term disability
Voluntary AD&D coverage
Voluntary accident coverage
Voluntary life insurance
Voluntary disability insurance
Voluntary long-term care insurance
Mobile service and home internet discounts
Pet insurance
Commuter and transit programs
Career growth opportunities
$5.00 per hour training pay during the first 90 days
Annualized incentive target of $18,000/year after promotion to Mobile Expert, based on performance and full-time status
Guaranteed earnings of $20/hour inclusive of base pay and incentives