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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service and sales skills in a retail environment, effectively utilizing digital tools to enhance customer engagement and drive sales. Capable of building relationships and collaborating with team members to achieve performance goals.
Highest-signal resume keywords
Customer Service ExperienceSales TechniquesDigital Tool UtilizationRetail Environment ExperienceRelationship Building
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Solution-Based SellingProduct DemonstrationOnboarding ProcessesPrice OverridesStore Operations
Soft Skills
Effective CommunicationCustomer AdvocacyCompetitive DriveCollaborationPerformance Goal Balancing
Tools & Technologies
T-Mobile AppDigital Self-Serve Tools
Certifications & Qualifications
High School Diploma/GED
Industry Keywords
Retail EnvironmentCustomer EngagementSales ActivityAccount ServicingKiosk Security
About the role
Key responsibilities & impact- Proactively engage a broad range of customers in a high-traffic retail environment
- Use digital tools, communicate effectively, educate customers, and showcase T-Mobile solutions
- Leverage digital self-serve tools during customer interactions and onboarding
- Identify customer needs and use solution-based selling techniques
- Demonstrate and recommend T-Mobile wireless products and services
- Help customers understand and use the T-Mobile app
- Complete training on the in-store experience, products, processes, systems, and resources
- Review personal results, promotions, and Hub updates
- Partner with nearby store locations to fully onboard customers
- Practice skills, share knowledge, and perform store operations and opening/closing procedures
- Carry keys to kiosk cabinets and secure kiosks and assets
- Report lost keys or assets to the manager
- Reach out to potential customers to drive sales activity
- Follow up with customers, capture referrals, manage Be Back processes, and build relationships
- Perform price overrides for specialty National Retail offers
- Build relationships with nearby leadership and teams to support account setup, device support, and account servicing
Requirements
What you’ll need- High School Diploma/GED (Required)
- 6 months of customer service and/or sales experience (Required)
- Retail environment preferred
- Passionate customer advocate with the desire to connect with customers
- Ability to balance customer experience and performance goals
- Willingness to work alongside peers and store leaders
- Competitive drive and confidence to succeed in a fast-paced sales environment
- At least 18 years of age
- Legally authorized to work in the United States
Benefits
Comp & perks- Annual stock grant
- Employee stock purchase plan
- 401(k)
- Free, year-round money coaches
- Medical, dental and vision insurance
- Flexible spending account
- Paid time off
- Up to 12 paid holidays
- Paid parental and family leave
- Family building benefits
- Back-up care
- Enhanced family support
- Childcare subsidy
- Tuition assistance
- College coaching
- Short- and long-term disability
- Voluntary AD&D coverage
- Voluntary accident coverage
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long-term care insurance
- Mobile service and home internet discounts
- Pet insurance
- Commuter and transit programs
- $5.00 per hour training pay during the first 90 days
- Annualized incentive target of $18,000/year after promotion to Mobile Expert
- Guaranteed to earn $20/hour inclusive of base pay and incentives