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About the role
Key responsibilities & impact- Develop proficiency in customer service and sales to deliver personalized technology and service solutions
- Use digital tools to demonstrate network coverage, service plans, and product features
- Complete required training on retail processes, systems, and wireless technology innovations
- Collaborate with colleagues across channels to support a seamless customer experience and team initiatives
- Build product knowledge and assist customers throughout their shopping journey
- Perform other duties and projects as assigned by business management
Requirements
What you’ll need- High School Diploma/GED (Required)
- 6 months of customer service and/or sales experience in a retail environment (Preferred)
- Change Agility (Required)
- Communication (Required)
- Customer Problem Solving (Required)
- Customer Service (Required)
- Engaging People (Required)
- Multitasking (Required)
- Sales (Required)
- Teamwork Orientation (Required)
- At least 18 years of age
- Legally authorized to work in the United States
- Bilingual; Spanish preferred
Benefits
Comp & perks- Annual stock grant
- Employee stock purchase plan
- 401(k)
- Free, year-round money coaches
- Medical, dental, and vision insurance
- Flexible spending account
- Paid time off
- Up to 12 paid holidays
- Paid parental and family leave
- Family building benefits
- Back-up care
- Enhanced family support
- Childcare subsidy
- Tuition assistance
- College coaching
- Short- and long-term disability
- Voluntary AD&D coverage
- Voluntary accident coverage
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long-term care insurance
- Mobile service and home internet discounts
- Pet insurance
- Commuter and transit programs
- On-the-job training
- $5.00 per hour training pay during the first 90 days
- Annualized incentive target of $18,000/year after promotion to Mobile Expert
- Guaranteed to earn $20/hour inclusive of base pay and incentives
- Career growth opportunities