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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service and sales skills, utilizing digital tools to enhance customer experiences and support seamless interactions. Proficient in problem-solving and effective communication while collaborating with team members to achieve business objectives.
Highest-signal resume keywords
Customer ServiceSalesChange AgilityCommunicationCustomer Problem Solving
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Engaging PeopleMultitaskingTeamwork Orientation
Certifications & Qualifications
High School Diploma/GED
Industry Keywords
RetailWireless TechnologyCustomer ExperienceDigital ToolsService Plans
About the role
Key responsibilities & impact- Develop proficiency in customer service and sales to deliver personalized technology and service solutions
- Utilize digital tools to demonstrate network coverage, service plans, and product features
- Complete required training on retail processes, systems, and wireless technology innovations
- Collaborate with colleagues across channels to support a seamless customer experience and team initiatives
- Build product knowledge and assist customers throughout their shopping journey
- Perform other duties/projects as assigned by business management
Requirements
What you’ll need- High School Diploma/GED (Required)
- At least 18 years of age
- Legally authorized to work in the United States
- Change Agility (Required)
- Communication (Required)
- Customer Problem Solving (Required)
- Customer Service (Required)
- Engaging People (Required)
- Multitasking (Required)
- Sales (Required)
- Teamwork Orientation (Required)
- 6 months of customer service and/or sales experience in a retail environment (Preferred)
Benefits
Comp & perks- Annual stock grant
- Employee stock purchase plan
- 401(k)
- Free, year-round money coaches
- Medical, dental and vision insurance
- Flexible spending account
- Paid time off
- Up to 12 paid holidays
- Paid parental and family leave
- Family building benefits
- Back-up care
- Enhanced family support
- Childcare subsidy
- Tuition assistance
- College coaching
- Short- and long-term disability
- Voluntary AD&D coverage
- Voluntary accident coverage
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long-term care insurance
- Mobile service and home internet discounts
- Pet insurance
- Commuter and transit programs
- $5.00 per hour training pay during the first 90 days
- Annualized incentive target of $18,000/year after promotion to Mobile Expert, subject to performance and full-time status
- Guaranteed to earn $20/hour inclusive of base pay and incentives
- Career growth opportunities