Mobile Associate – Retail Sales

T-Mobile

. Bring the T-Mobile brand to life within National Sales partner locations .

Posted 10/28/2026part-timeBaton Rouge • Louisiana • United StatesJuniorMid-Level💰 $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer engagement and solution-based selling skills while effectively utilizing digital tools and T-Mobile systems. Capable of building rapport and trust with customers in a fast-paced retail environment.

Highest-signal resume keywords

Customer EngagementSolution-Based SellingProduct Demonstration SkillsRetail Sales ExperienceDigital Tools Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales ExperienceCustomer ServiceProduct KnowledgeAccount ServicingPrice Overrides

Soft Skills

Customer AdvocacyRelationship BuildingCompetitive DriveCollaborationCommunication

Tools & Technologies

T-Mobile AppDigital ToolsIn-Store Systems

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Retail EnvironmentCustomer NeedsSales GoalsKiosk OperationsPromotions

About the role

Key responsibilities & impact

Bring the T-Mobile brand to life within National Sales partner locations
Proactively engage a broad range of customers in a high-traffic retail environment
Use digital tools and communicate effectively with customers
Identify customer needs and demonstrate the value of T-Mobile products and services
Recommend wireless solutions and onboard customers to self-serve using the T-Mobile app
Complete training on the in-store experience, products, processes, systems, and resources
Review personal results, promotions, and Hub updates to remain Customer Ready
Partner with nearby store locations to fully onboard customers
Practice skills, share knowledge, and perform store operations and opening/closing procedures
Carry kiosk cabinet keys, secure kiosks and assets, and report lost keys or assets
Build rapport, trust, and loyalty with customers
Proactively reach out to potential customers to drive sales
Follow up with customers, capture referrals, manage Be Back processes, and build relationships
Perform price overrides for specialty National Retail offers
Build relationships with nearby leadership and teams to support account setup, device support, and account servicing

Requirements

What you’ll need

High School Diploma/GED (Required)
6 months of customer service and/or sales experience; retail environment preferred
Passionate customer advocate with the desire to connect with customers
Ability to balance customer experience and performance goals
Willingness to work alongside peers and store leaders, learning and sharing best practices
Competitive drive and confidence to succeed in a fast-paced sales environment
At least 18 years of age
Legally authorized to work in the United States
Ability to use digital tools and T-Mobile systems
Customer engagement, solution-based selling, and product demonstration skills

Benefits

Comp & perks

Annual stock grant
Employee stock purchase plan
401(k)
Free, year-round money coaches
Medical, dental and vision insurance
Flexible spending account
Paid time off
Up to 12 paid holidays
Paid parental and family leave
Family building benefits
Back-up care
Enhanced family support
Childcare subsidy
Tuition assistance
College coaching
Short- and long-term disability
Voluntary AD&D coverage
Voluntary accident coverage
Voluntary life insurance
Voluntary disability insurance
Voluntary long-term care insurance
Mobile service and home internet discounts
Pet insurance
Commuter and transit programs
On-the-job training
$5.00 per hour training pay
Eligibility for an annualized incentive target of $18,000/year after promotion to Mobile Expert
Guaranteed earnings of $20/hour inclusive of base pay and incentives
Career growth opportunities