Mobile Associate, Store-in-Store

T-Mobile

. Engage proactively with a broad range of customers in a high-traffic retail environment .

Posted 9/15/2026part-timeReynoldsburg • Ohio • United StatesSeniorLead💰 $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong consultative selling and customer engagement skills, with a focus on relationship building and customer satisfaction management. Proficient in utilizing digital tools for effective communication and education of customers in a retail environment.

Highest-signal resume keywords

Consultative SellingCustomer EngagementCustomer Satisfaction ManagementRelationship BuildingSales Techniques

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Needs IdentificationCustomer EducationProduct KnowledgeSales ProspectingCustomer Referrals

Soft Skills

CommunicationCoachingLeadership

Certifications & Qualifications

High School Diploma/GED

Industry Keywords

Customer ServiceSalesRetail EnvironmentCustomer Communications

About the role

Key responsibilities & impact

Engage proactively with a broad range of customers in a high-traffic retail environment
Use digital tools to communicate effectively and educate customers
Showcase the value of T-Mobile warehouse/club member benefits
Complete training on the store-in-store experience, skills, products, processes, systems, and reference resources
Practice skills, share knowledge, and perform store operations
Provide friendly, personalized customer service and build rapport, trust, and loyalty
Attract potential customers to drive sales activity
Follow up with customers and collect referrals
Handle Be Back processes
Build relationships with new and existing customers
Progress to the Mobile Expert role after completing training within the first 90 days

Requirements

What you’ll need

High School Diploma/GED (Required)
At least 18 years of age
Legally authorized to work in the United States
Consultative Selling (Required)
Customer Needs Identification (Required)
Communication (Required)
Customer Satisfaction Management (Required)
Customer Service (Required)
Customer Engagement (Required)
Relationship Building (Required)
Coaching (Required)
Leadership (Required)
Sales Techniques (Required)
Customer Education (Required)
Sales (Required)
Customer Communications (Required)
Product Knowledge (Required)
Customer Referrals (Required)
Sales Prospecting (Required)
6 months of customer service and/or sales experience in a retail environment (Preferred)

Benefits

Comp & perks

Annual stock grant
Employee stock purchase plan
401(k)
Free, year-round money coaches
Medical insurance
Dental insurance
Vision insurance
Flexible spending account
Paid time off
Up to 12 paid holidays
Paid parental and family leave
Family building benefits
Back-up care
Enhanced family support
Childcare subsidy
Tuition assistance
College coaching
Short- and long-term disability
Voluntary AD&D coverage
Voluntary accident coverage
Voluntary life insurance
Voluntary disability insurance
Voluntary long-term care insurance
Mobile service and home internet discounts
Pet insurance
Commuter and transit programs
On-the-job training
$5.00 per hour training pay during the first 90 days
Career growth opportunities