Mobile Associate, Store-in-Store

T-Mobile

. Represent T-Mobile inside a warehouse/club kiosk setting .

Posted 9/22/2026part-timeHomewood • Alabama • United StatesSeniorLead💰 $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer engagement and relationship-building skills while effectively utilizing consultative selling techniques to drive sales and enhance customer satisfaction. Proficient in customer education and communication, ensuring a personalized service experience in a retail environment.

Highest-signal resume keywords

Customer EducationSales ProspectingConsultative SellingCustomer EngagementRelationship Building

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SalesProduct KnowledgeCustomer ReferralsCustomer Needs IdentificationSales Techniques

Soft Skills

Customer CommunicationsCoachingLeadershipCustomer Satisfaction Management

Certifications & Qualifications

High School Diploma/GED

Industry Keywords

Customer ServiceRetail EnvironmentSales ActivityStore OperationsDigital Tools

About the role

Key responsibilities & impact

Represent T-Mobile inside a warehouse/club kiosk setting
Proactively engage a broad range of customers in a high-traffic retail environment
Use digital tools to communicate effectively and educate customers
Showcase the value of T-Mobile’s warehouse/club member benefits
Complete training on the store-in-store experience, products, processes, systems, and reference resources
Practice skills, share knowledge, and perform store operations
Provide friendly, personalized customer service and build rapport, trust, and loyalty
Attract potential customers to drive sales activity
Follow up with customers
Collect referrals
Handle Be Back processes
Build relationships with new and existing customers
Help customers stay connected by educating, demonstrating, and recommending solutions

Requirements

What you’ll need

High School Diploma/GED (Required)
At least 18 years of age
Legally authorized to work in the United States
Customer Education (Required)
Sales (Required)
Customer Communications (Required)
Product Knowledge (Required)
Customer Referrals (Required)
Sales Prospecting (Required)
Consultative Selling (Required)
Coaching (Required)
Customer Needs Identification (Required)
Communication (Required)
Leadership (Required)
Customer Satisfaction Management (Required)
Sales Techniques (Required)
Customer Service (Required)
Customer Engagement (Required)
Relationship Building (Required)
6 months of customer service and/or sales experience in a retail environment (Preferred)
No travel required
Not a DOT-regulated position
Not a safety-sensitive position

Benefits

Comp & perks

Annual stock grant
Employee stock purchase plan
401(k)
Free, year-round money coaches
Medical, dental, and vision insurance
Flexible spending account
Paid time off
Up to 12 paid holidays
Paid parental and family leave
Family building benefits
Back-up care
Enhanced family support
Childcare subsidy
Tuition assistance
College coaching
Short- and long-term disability
Voluntary AD&D coverage
Voluntary accident coverage
Voluntary life insurance
Voluntary disability insurance
Voluntary long-term care insurance
Mobile service and home internet discounts
Pet insurance
Commuter and transit programs
Career growth opportunities
$5.00 per hour training pay during the first 90 days
Eligibility for an annualized incentive target of $18,000/year after promotion to Mobile Expert
Guaranteed to earn $20/hour inclusive of base pay and incentives
Full- and part-time employees have access to the same benefits when eligible