Principal Implementation Manager, Connectivity

T-Mobile

. Demonstrate mastery of Solutions connectivity implementation to ensure effective customer and account onboarding .

Posted 10/2/2026full-timeRemote • United StatesLead💰 $115,700 - $208,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Implementation Management, particularly in 5G Wireless Networks and Internet of Things (IoT) solutions. Capable of mentoring teams, conducting technical presentations, and driving customer satisfaction through effective onboarding and project management.

Highest-signal resume keywords

5G Wireless NetworksImplementation ManagementInternet of Things (IoT)Customer SatisfactionProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Implementation Management5G Wireless NetworksInternet of Things (IoT)Network ConnectivityProduct DemonstrationsTechnical PresentationsBusiness Validation TestingComplex Customer RequirementsCustom Implementation PlansPeer Development

Soft Skills

MentoringCustomer EngagementCross-Functional CollaborationInstruction

Tools & Technologies

Ordering ToolsSystems LogisticsConnectivity Consultation

Certifications & Qualifications

Relevant Certifications

Industry Keywords

TelecommunicationsCorporate PresentationsCustomer FacingIoT Core

Tech Stack

Tools & technologies

IoT

About the role

Key responsibilities & impact

Demonstrate mastery of Solutions connectivity implementation to ensure effective customer and account onboarding
Mentor Implementation Manager, Connectivity and Senior Implementation Manager, Connectivity employees
Provide peer and cross-functional instruction on systems and ordering tools
Supply knowledge and feedback on ordering processes for improvement, development, and enhancements Business Validation Testing
Serve as Strategic Initiative CSI Lead for programs including Private APN, Ready to Deploy, SuperBroadband, and Edge Control
Step in for the team's Senior Manager during their absence
Conduct white-glove technical onboarding sessions with customers
Assist or facilitate Connectivity Consultation with T-Mobile Fix Teams
Serve as CSI Lead for Control Center accounts/customers and respond to requests such as SIM fulfillment and billing
Supply complex customer business and technical requirements
Recommend solutions and develop custom implementation plans
Assist with platform demo sessions with sales teams and customers
Engage with Sales on highly complex opportunities
Maintain Subject Matter Expert-level knowledge on supported products
Participate in team Circle Ups, Deep Dives, and trainings
Serve as IoT Sector Lead
Partner with Product and Engineering teams on development initiatives
Drive requirements and customer/vendor feedback for enhancements
Provide project management
Mentor Spec, Associate, and IE positions
Develop training

Requirements

What you’ll need

Bachelor's Degree and 7 years of related work experience OR a combination of education and experience deemed equivalent (Required)
Acceptable areas of study include Computer Science, IT, Engineering or related field (Preferred)
7-10 years Telecommunications, Project Management, Corporate/Customer Facing Presentations, Systems/Platforms Logistics (Preferred)
5G Wireless Networks (Required)
Customer Satisfaction (Required)
Implementation Management (Required)
Internet of Things (IoT) (Required)
IoT Core (Required)
Network Connectivity (Required)
Peer Development (Required)
Product Demonstrations (Required)
Product Knowledge (Required)
Technical Presentations (Required)
Completed at least two relevant certifications (Preferred)
At least 18 years of age
Legally authorized to work in the United States
Travel required
Not a DOT-regulated position
Not a safety-sensitive position

Benefits

Comp & perks

Annual stock grant
Employee stock purchase plan
401(k)
Free, year-round money coaches
Medical, dental and vision insurance
Flexible spending account
Paid time off
Up to 12 paid holidays
Paid parental and family leave
Family building benefits
Back-up care
Enhanced family support
Childcare subsidy
Tuition assistance
College coaching
Short- and long-term disability
Voluntary AD&D coverage
Voluntary accident coverage
Voluntary life insurance
Voluntary disability insurance
Voluntary long-term care insurance
Mobile service and home internet discounts
Pet insurance
Commuter and transit programs
Career growth opportunities