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T-Mobile

Product Manager – Experience Management, XM

T-Mobile

. Own the Experience Management (XM) program end to end, including capabilities and Experience Level Agreements (XLAs) .

Posted 10/16/2026full-timeUnited StatesMid-LevelSenior💰 $115,700 - $156,600 per yearWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in Experience Management (XM) program ownership, including the development and execution of Experience Level Agreements (XLAs) and the ability to analyze data for innovation opportunities. Proficient in stakeholder management, agile methodologies, and technical writing to enhance employee experience and drive product quality.

Highest-signal resume keywords
Experience Management Program OwnershipAgile MethodologyData AnalysisStakeholder ManagementCost-Benefit Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Product ManagementBacklog ManagementTechnical WritingUser Experience (UX)Market Research
Soft Skills
Strategic ThinkingBusiness Acumen
Tools & Technologies
ServiceNowData-Platform
Industry Keywords
Voice of EmployeeExperience Level AgreementsSentiment AnalysisEmployee ExperienceProgram Readouts

Tech Stack

Tools & technologies
ServiceNow

About the role

Key responsibilities & impact
  • Own the Experience Management (XM) program end to end, including capabilities and Experience Level Agreements (XLAs)
  • Create, manage, maintain, and communicate the XM vision and roadmap
  • Identify target employee populations and drive Experience Scans using sentiment and operational data
  • Partner with EXE, PIE, ServiceNow, Cyber, ISAM, HR&WE, PMT, and other teams to understand employee experiences and identify opportunities
  • Analyze quantitative and qualitative data to identify innovation opportunities, root causes, opportunity size, and impact
  • Use Experience Scans, sentiment pulse surveys, and rapid signal-gathering methods to prioritize topics through the Insight Release Train
  • Conduct cost-benefit, ROI, NPV, and industry benchmarking analyses
  • Secure and maintain product funding
  • Present and sell ideas to Director, VP, and SVP stakeholders
  • Recommend XLA scope, story metrics, and XMAB action plans
  • Evaluate vendor licensing, data-platform, and integration opportunities
  • Advocate for employee experience and maintain a Voice of Employee feed
  • Write features and user stories for development and data engineering teams
  • Own and prioritize the XM capability backlog and Experience Insight Release Train
  • Collaborate with Architecture and Dev teams on technical debt, investment, releases, and defects
  • Generate and maintain XLA Scorecards, Program Readouts, dashboards, and reports
  • Facilitate Program Readouts, XMAB Steering sessions, and Quarterly Business Reviews
  • Run the sentiment-only XM on-ramp pilot program
  • Support partner teams with XM knowledge and documentation
  • Assist with software development execution from strategy and architecture through deployment and support
  • Communicate technical challenges and make trade-off decisions
  • Own product quality and production performance, including critical-defect response
  • Develop adoption tools and training materials
  • Identify and resolve execution, operational, and organizational issues
  • Facilitate XMAB governance and negotiate quarterly partner-team level-of-effort commitments
  • Build relationships with partner teams, employees, XMAB members, and external vendors
  • Maintain professional knowledge through workshops, publications, networks, and professional societies

Requirements

What you’ll need
  • Bachelor's Degree plus 5 years of related work experience OR Advanced degree with 3 years of related experience
  • 4-7 years Relevant Product Management experience in an agile software product development environment
  • Experience with employee-experience, VoC/VoE, sentiment, or XLA/SLA measurement programs is strongly preferred
  • Agile Methodology
  • Backlog Management
  • Business Acumen
  • Data Analysis
  • Market Research
  • Product Management
  • Stakeholder Management
  • Strategic Thinking
  • Technical Writing
  • User Experience (UX)
  • Cost-Benefit Analysis
  • At least 18 years of age
  • Legally authorized to work in the United States
  • Travel required

Benefits

Comp & perks
  • Annual stock grant
  • Employee stock purchase plan
  • 401(k)
  • Free, year-round money coaches
  • Medical, dental and vision insurance
  • Flexible spending account
  • Paid time off
  • Up to 12 paid holidays
  • Paid parental and family leave
  • Family building benefits
  • Back-up care
  • Enhanced family support
  • Childcare subsidy
  • Tuition assistance
  • College coaching
  • Short- and long-term disability
  • Voluntary AD&D coverage
  • Voluntary accident coverage
  • Voluntary life insurance
  • Voluntary disability insurance
  • Voluntary long-term care insurance
  • Mobile service and home internet discounts
  • Pet insurance
  • Commuter and transit programs
  • Career growth opportunities
  • Educational workshops, professional publications, personal networks, and professional societies