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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Product Management, Agile SDLC, and Solution Architecture Design, with a strong focus on customer needs and product performance. Proven ability to manage product backlogs, collaborate with cross-functional teams, and adapt to emerging AI technologies.
Highest-signal resume keywords
Product ManagementAgile SDLCBacklog ManagementSolution Architecture DesignStakeholder Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Product RequirementsProduct SpecificationsTechnical Design DocumentationAnalytical ThinkingCustomer-Focused
Soft Skills
AdaptabilityCuriosity
Tools & Technologies
AI AssistantChatbotConversational Product
Certifications & Qualifications
Certified Scrum Master (CSM)Scrum Product Owner Certification (CSPO)Agile Certified Practitioner (PMI-ACP)
Industry Keywords
Enterprise ScaleDistributed Agile DevelopmentMarket ResearchContinuous ImprovementResponsible AI Practices
Tech Stack
Tools & technologiesCloudSDLC
About the role
Key responsibilities & impact- Own the end-to-end product lifecycle by defining vision, strategy, and roadmap aligned to business and technical goals
- Determine which capabilities and entry points the enterprise AI assistant supports
- Evaluate emerging AI models, patterns, and platform advances and adapt the roadmap
- Conduct market and customer research using usage, resolution quality, and cost-per-interaction data
- Translate product strategy into detailed features and user stories
- Manage the product backlog for distributed Agile development teams
- Collaborate with cross-functional teams and stakeholders to coordinate release schedules and timely delivery
- Support partner teams onboarding new capabilities
- Monitor product performance and quality in production
- Address defects and drive continuous improvement
- Serve as the primary business-hours contact for the operations team running the assistant
- Partner with security, privacy, and governance teams on responsible AI practices
- Perform other duties and projects as assigned by business management
Requirements
What you’ll need- Bachelor's Degree plus 5 years of related work experience OR Advanced degree with 3 years of related experience (Required)
- Acceptable areas of study include Computer Science, Engineering, IT or equivalent experience (Required)
- 3+ years experience in a hands-on technical role writing production code, solution engineering, or technical architecture in a large-scale company, application or product environment (Required)
- 5+ years of relevant Product Management experience in an agile software product development environment (Required)
- Agile SDLC (Required)
- Analytical Thinking (Required)
- Backlog Management (Required)
- Customer-Focused (Required)
- Product Management (Required)
- Product Requirements (Required)
- Product Specifications (Required)
- Solution Architecture Design (Required)
- Stakeholder Management (Required)
- Technical Design Documentation (Required)
- At least 18 years of age
- Legally authorized to work in the United States
- Experience owning an AI assistant, chatbot or conversational product used at enterprise scale (Preferred)
- Experience bringing integrations, agents, or other capabilities owned by other teams onto a shared platform, with clear acceptance criteria (Preferred)
- Experience working with a distributed or follow-the-sun operations team (Preferred)
- Experience managing usage-based cost for an AI or cloud product (Preferred)
- Demonstrated curiosity and adaptability with new AI technologies and a track record of applying them to product decisions (Preferred)
- Certified Scrum Master (CSM) or Scrum Product Owner Certification (CSPO) (Preferred)
- Other Technical Certification or Agile Certified Practitioner (PMI-ACP) (Preferred)
Benefits
Comp & perks- Annual stock grant
- Employee stock purchase plan
- 401(k)
- Free, year-round money coaches
- Medical, dental and vision insurance
- Flexible spending account
- Paid time off
- Up to 12 paid holidays
- Paid parental and family leave
- Family building benefits
- Back-up care
- Enhanced family support
- Childcare subsidy
- Tuition assistance
- College coaching
- Short- and long-term disability
- Voluntary AD&D coverage
- Voluntary accident coverage
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long-term care insurance
- Mobile service and home internet discounts
- Pet insurance
- Commuter and transit programs
- Career growth opportunities
