Retail Associate Manager

T-Mobile

. Lead and develop retail team members to achieve sales targets and deliver customer service excellence .

Posted 9/22/2026full-timeHammond • Louisiana • United StatesSeniorLead💰 $43,200 - $75,675 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in coaching and developing retail team members to achieve sales targets while ensuring exceptional customer service. Proficient in change management, performance monitoring, and effective communication to enhance team engagement and operational efficiency.

Highest-signal resume keywords

Change AgilityCoachingCustomer ServiceSales Performance CoachingLeadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer EngagementProduct KnowledgePerformance MonitoringSales

Soft Skills

Change Management CoachingCoaching ConversationsCommunicationEngaging PeopleEscalation Resolution

Certifications & Qualifications

High School Diploma/GED

Industry Keywords

Retail EnvironmentStore OperationsVisual MerchandisingPlan-O-Gram ComplianceCustomer Service Excellence

About the role

Key responsibilities & impact

Lead and develop retail team members to achieve sales targets and deliver customer service excellence
Coach and train staff on product knowledge, customer interaction, and store procedures
Manage store operations, including visual merchandising, plan-o-gram compliance, and store environment standards
Monitor and control store expenses, discounting, and credits
Oversee customer wait times and coordinate the team to meet customer needs
Stay current on products, services, and leadership practices as an expert resource for the team
Perform other duties and projects as assigned by business management

Requirements

What you’ll need

High School Diploma/GED (Required)
1 year customer service and/or sales experience in a retail environment (Preferred)
Change Agility (Required)
Change Management Coaching (Required)
Coaching (Required)
Coaching Conversations (Required)
Communication (Required)
Customer Engagement (Required)
Customer Service (Required)
Engaging People (Required)
Escalation Resolution (Required)
Leadership (Required)
Performance Monitoring (Required)
Product Knowledge (Required)
Sales (Required)
Sales Performance Coaching (Required)
Talent Development (Required)
Team Coaching (Required)
At least 18 years of age
Legally authorized to work in the United States
Travel is not required
Not DOT regulated
Not a safety-sensitive position

Benefits

Comp & perks

Annual stock grant
Employee stock purchase plan
401(k)
Free, year-round money coaches
Monthly or quarterly sales incentives
Medical insurance
Dental insurance
Vision insurance
Flexible spending account
Paid time off
Up to 12 paid holidays
Paid parental and family leave
Family building benefits
Back-up care
Enhanced family support
Childcare subsidy
Tuition assistance
College coaching
Short- and long-term disability
Voluntary AD&D coverage
Voluntary accident coverage
Voluntary life insurance
Voluntary disability insurance
Voluntary long-term care insurance
Mobile service and home internet discounts
Pet insurance
Commuter and transit programs
Career growth opportunities