FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in designing and executing Business Value Testing frameworks, analyzing testing results, and providing actionable recommendations. Proficient in managing cross-functional teams and delivering high-quality technical support for wireless and wireline network products.
Highest-signal resume keywords
Business Value Testing FrameworksITIL Incident ManagementCross-Functional Project ManagementNetwork EngineeringCellular Core and RAN Networks
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Troubleshooting ProtocolsCloud TechnologyNetwork AnalyticsMultiprotocol Label Switching (MPLS)Local Area Network (LAN)Network ManagementNetwork ConnectivityChange Management
Soft Skills
Customer SatisfactionTechnical LeadershipCollaboration
Industry Keywords
TelecommunicationsProduct SupportEngineeringWireless NetworksWireline NetworksSMBEnterpriseFED/SLED
Tech Stack
Tools & technologiesCloudSwitching
About the role
Key responsibilities & impact- Design and execute Business Value Testing frameworks to validate IT enabling platform performance against defined KPIs
- Analyze testing results and deliver actionable recommendations
- Collaborate with Product Managers to define acceptance criteria and success benchmarks for new features and offerings
- Collaborate with IT, Vendor, and QA teams to triage testing issues and drive timely resolution
- Ensure offers, ordering, billing, fulfillment, and UI/UX platform capabilities are delivered with high quality and comply with product requirements across SMB, Enterprise, and FED/SLED segments
- Provide technical support across TFB business opportunities for customer integration and implementation
- Analyze customer business needs and present tailored technical product proposals for integration with customer systems and equipment
- Resolve Tier 3 and above customer-impacting issues
- Act as a TPM to manage issue and defect lifecycles from identification through technical resolution and production implementation
- Maintain and improve the reliability of advanced wireless network products and services
- Provide technical leadership, guidance, and innovative solutions to internal teams and external partners
Requirements
What you’ll need- Bachelor’s Degree plus 3 years of related work experience OR a combination of education and experience deemed equivalent
- Preferred areas of study: Electrical Engineering, Computer Science, Telecommunications, or related field
- 3–5 years leading ITIL Incident Management activities in a telecommunications environment
- 3–5 years managing cross-functional teams in engineering or product support roles
- More than 5 years developing and implementing troubleshooting protocols for wireless, wireline, satellite connectivity, and LAN/WAN environments
- More than 5 years’ experience designing, implementing, and supporting cellular core and RAN networks, as well as wireline networks such as MPLS and SDWAN
- Change Management
- Cloud Technology
- Cross-Functional Project Management
- Customer Satisfaction
- Network Analytics
- Local Area Network (LAN)
- Multiprotocol Label Switching (MPLS)
- Network Connectivity
- Network Engineering
- Network Management
Benefits
Comp & perks- Annual stock grant
- Employee stock purchase plan
- 401(k)
- Free, year-round money coaches
- Medical, dental and vision insurance
- Flexible spending account
- Paid time off
- Up to 12 paid holidays
- Paid parental and family leave
- Family building benefits
- Back-up care
- Enhanced family support
- Childcare subsidy
- Tuition assistance
- College coaching
- Short- and long-term disability
- Voluntary AD&D coverage
- Voluntary accident coverage
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long-term care insurance
- Mobile service and home internet discounts
- Pet insurance
- Commuter and transit programs
- Career growth opportunities