Senior Manager, D2C Sales

T-Mobile

. Lead the Direct to Consumer team at T-Mobile .

Posted 9/15/2026full-timeRemote • Ohio • United StatesSenior💰 $82,275 - $148,350 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading high-performing sales teams, developing and executing strategic sales plans, and analyzing market trends to drive revenue growth. Proven ability to cultivate relationships with stakeholders and vendors while ensuring exceptional customer experiences.

Highest-signal resume keywords

Sales Team LeadershipSales Strategy DevelopmentData Analytics ProficiencyChange Management CapabilityCustomer Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales PlanningMarket AnalysisBudget ManagementPerformance MonitoringProgram Management

Soft Skills

Articulate CommunicationCoaching and MentoringRelationship BuildingInspiring Leadership

Industry Keywords

Direct to ConsumerRecurring RevenueMulti-Channel SalesCustomer ExperienceSales Performance

About the role

Key responsibilities & impact

Lead the Direct to Consumer team at T-Mobile
Strategically plan and lead execution of the D2C mission
Recruit, train and engage a high-performing D2C sales team
Coach team members and third-party vendors to enhance performance
Develop and implement strategies to achieve sales targets and grow market share
Analyze market trends and competitive intelligence to identify opportunities
Manage the sales budget and allocate resources to maximize ROI
Collaborate with local sales channels to align initiatives with business goals
Facilitate ongoing training on products and trends
Implement sales models with third-party vendors to ensure exceptional customer experience
Work with T-Mobile Care teams to leverage digital assets for service and sales opportunities
Cultivate customer and community relationships through proactive communication
Oversee initiatives focused on long-term customer value, loyalty and Broadband sales growth
Address sales-process and post-sale-support pain points cross-functionally
Hold third-party vendors accountable to contractual standards
Set team performance goals and continuously monitor and coach against them
Prepare reports on sales performance, market trends and customer feedback
Analyze multiple data sources to drive decisions and improve sales strategy
Perform departmental and cross-functional projects and other assigned duties

Requirements

What you’ll need

High School Diploma/GED (Required)
4-7 years proven track record of leading high-performing sales teams and driving revenue growth, with preferred experience in recurring revenue businesses operating in multi-channels and valuing customer experience (Required)
2-4 years direct and indirect management experience (Preferred)
Proven ability to develop and execute sales plans while adhering to company policies (Required)
Articulate verbal and written communicator capable of inspiring the targeted audience (Required)
Strong track record of developing direct reports (Required)
Highly skilled at establishing and growing relationships with internal stakeholders and external vendors (Required)
Ability to analyze critical factors and variables to influence long-term business success (Required)
Change management capability and ability to inspire others to embrace new concepts, ideas and initiatives (Required)
Data analytics proficiency (Preferred)
Program management capability (Preferred)
At least 18 years of age
Legally authorized to work in the United States
Willingness to travel
DOT-regulated position requirements
Safety-sensitive position requirements

Benefits

Comp & perks

Competitive base salary and compensation package
Annual stock grant
Employee stock purchase plan
401(k)
Free, year-round money coaches
Monthly or quarterly sales incentives for eligible employees in regular, non-temporary Retail and Business Sales roles
Medical, dental and vision insurance
Flexible spending account
Paid time off
Up to 12 paid holidays
Paid parental and family leave
Family building benefits
Back-up care
Enhanced family support
Childcare subsidy
Tuition assistance
College coaching
Short- and long-term disability
Voluntary AD&D coverage
Voluntary accident coverage
Voluntary life insurance
Voluntary disability insurance
Voluntary long-term care insurance
Mobile service and home internet discounts
Pet insurance
Commuter and transit programs
Career growth opportunities