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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Product Management with a focus on Wi-Fi technologies, including the ability to translate customer needs into technical requirements and manage cross-functional teams to deliver complex product solutions. Proficient in financial analysis and metrics monitoring to ensure product health and customer satisfaction.
Highest-signal resume keywords
Product Management ExperienceWi-Fi / 802.11 Domain ExpertiseFinancial Analysis SkillsAgile MethodologiesCross-Functional Collaboration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Product Strategy DevelopmentCost-Benefit AnalysisTechnical Requirements ElicitationWi-Fi 6/6E/7 FamiliarityCPE Software Platforms KnowledgeTelemetry and Product AnalyticsAssisted Troubleshooting DesignVendor Evaluation ExperienceProduct Backlog PrioritizationRisk Management
Soft Skills
Strong Communication SkillsAttention to DetailCreative Problem SolvingCollaboration and FacilitationInfluence and Leadership
Tools & Technologies
RDK-BOpenSyncPrplOSTR-069TR-369 USPTR-181Telemetry ToolsCustomer Feedback SystemsProduct Analytics PlatformsManaged Wi-Fi Platforms
Certifications & Qualifications
Product Owner Certification (CSPO)Agile Certified Practitioner (PMI-ACP)
Industry Keywords
Broadband Home InternetConsumer-Premise Equipment (CPE)Mesh NetworkingCustomer ExperienceConnectivity QualityProduct ReliabilitySupportabilityFrontline Resolution PathsTechnical RFPsBuild/Buy/Partner Assessments
About the role
Key responsibilities & impact- Strategize, define, plan, deliver, and maintain large and complex products and product enhancements
- Own the end-to-end in-home Wi-Fi customer experience within Broadband Home Internet
- Define and communicate product vision, strategy, roadmaps, and priorities
- Leverage customer and technical insights to guide product decisions
- Collaborate with Marketing, Commercial, Engineering, UX, Data Analytics, Frontline, network, operations, Care, OEM, and software vendor teams
- Conduct financial and product analysis, including cost-benefit, ROI, and NPV analysis
- Present recommendations to executive stakeholders
- Monitor and report product health and customer experience metrics
- Translate customer and business needs into technical and operational requirements
- Lead build, buy, or partner evaluations for managed Wi-Fi platforms, CPE software, telemetry, and support tools
- Build cross-functional relationships and mobilize teams to deliver solutions
- Guide initiatives through agile, waterfall, or hybrid processes
- Create delivery schedules, track progress, and communicate updates, risks, and changes
- Manage risks to scope, timeline, and budget
- Facilitate meetings, track action items, and ensure operational-readiness documentation
- Coordinate testing, launches, support, monitoring, and improvement of Wi-Fi capabilities at fleet scale
- Translate product strategy into detailed requirements and prioritize the product backlog
- Balance technical debt, production defects, customer needs, and organizational goals
- Support design, development, and testing and make scope and experience trade-off decisions
- Partner with engineering, firmware, test, Care enablement, vendors, and OEMs on Wi-Fi connectivity initiatives
- Serve as a product-oriented Wi-Fi domain expert and bridge technical, business, care, field, and frontline teams
- Mentor peers and support other duties/projects as assigned
Requirements
What you’ll need- Bachelor's degree in Computer Science, Engineering, Networking, IT or related studies plus 7 years of related work experience, or Advanced degree with 5 years of related experience
- 7 years Product Management experience in a software product development environment delivering large business/technology initiatives
- Experience in mixed software and hardware environments preferred
- Wi-Fi / 802.11 domain experience, including practical familiarity with consumer and/or managed Wi-Fi, mesh networking, and consumer-premise hardware
- Familiarity with Wi-Fi 6/6E/7, mesh, 802.11k/v/r, RF environment challenges, RSSI, latency, channel utilization, and band or access point handoffs
- Familiarity with CPE software platforms and device management frameworks, such as RDK-B, OpenSync, prplOS, proprietary OEM firmware, TR-069, TR-369 USP, and TR-181
- Experience using telemetry, support data, customer feedback, and product analytics to identify Wi-Fi performance issues and prioritize improvements
- Experience designing or improving assisted troubleshooting or frontline support workflows strongly preferred
- Experience contributing to vendor, OEM, chipset, or managed Wi-Fi platform evaluations, technical RFPs, SOWs, or build/buy/partner assessments beneficial
- Ability to bridge business and technical goals in a highly cross-functional environment
- Ability to communicate with leadership using collaboration and influence
- Strong ability to identify, analyze, and synthesize product use data
- Strong requirements elicitation and concise, clear writing for different audiences
- Experience with collaboration and facilitation across diverse audiences
- Strong attention to detail and ability to communicate at all levels
- Strategic and creative ideation and problem solving
- Solid understanding of customer experience, connectivity quality, product reliability, supportability, and frontline resolution paths
- Product Owner Certification (CSPO) or Agile Certified Practitioner (PMI-ACP) beneficial but not required
- At least 18 years of age
- Legally authorized to work in the United States
Benefits
Comp & perks- Annual stock grant
- Employee stock purchase plan
- 401(k)
- Free, year-round money coaches
- Medical, dental and vision insurance
- Flexible spending account
- Paid time off
- Up to 12 paid holidays
- Paid parental and family leave
- Family building benefits
- Back-up care
- Enhanced family support
- Childcare subsidy
- Tuition assistance
- College coaching
- Short- and long-term disability
- Voluntary AD&D coverage
- Voluntary accident coverage
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long-term care insurance
- Mobile service and home internet discounts
- Pet insurance
- Commuter and transit programs
- Career growth opportunities
