Senior Program Manager, Credit Card

T-Mobile

. Lead end-to-end delivery of strategic and operational programs involving multiple stakeholder groups .

Posted 10/22/2026full-timeUnited StatesSenior💰 $83,500 - $150,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in program management and operational strategy, with a strong focus on stakeholder engagement, risk management, and process improvement. Proficient in developing frameworks for strategic initiatives and executing business-as-usual processes effectively.

Highest-signal resume keywords

Program ManagementStakeholder EngagementRisk ManagementProcess ImprovementData-Driven Decision Making

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program GovernanceMilestone TrackingDependency ManagementOperational PlaybooksAutomated WorkflowsPerformance MetricsResource AllocationCross-Functional LeadershipStrategic Initiative EvaluationIssue Resolution

Soft Skills

Exceptional CommunicationOrganizational SkillsAnalytical Problem-SolvingInfluencing Without AuthorityFacilitation Skills

Tools & Technologies

ConfluenceJIRAPower BIClaudeCoPilot

Industry Keywords

Financial ServicesRetailTelecommunicationsTechnologyBusiness Operations

About the role

Key responsibilities & impact

Lead end-to-end delivery of strategic and operational programs involving multiple stakeholder groups
Develop, maintain, and communicate program roadmaps, milestones, dependencies, and timelines
Drive cross-functional alignment to ensure initiatives are executed on schedule and meet business objectives
Establish ownership, accountability, and governance across participating teams
Track program health and proactively manage risks, blockers, and escalations
Partner with Product, Technology, Operations, Marketing, Finance, Legal, and other functional teams
Identify gaps, interdependencies, resource constraints, and process inefficiencies
Facilitate decision-making and resolve competing priorities across stakeholder groups
Influence outcomes without direct reporting authority
Support program intake, prioritization, and resource allocation
Develop frameworks for evaluating strategic initiatives, tradeoffs, and business value
Recommend prioritization and execution sequencing to leadership
Own and execute business-as-usual processes and operational activities
Develop operational playbooks, governance models, and standard operating procedures
Create reporting mechanisms, scorecards, and dashboards to monitor performance
Drive continuous improvement initiatives
Serve as primary point of contact for external partners and third-party stakeholders
Manage partner deliverables, timelines, dependencies, and performance expectations
Facilitate issue resolution and ensure commitments are met
Identify manual processes and operational bottlenecks
Design and implement automated workflows, reporting solutions, and scalable operational processes
Partner with technical teams to develop tools and systems that increase throughput
Use data and metrics to inform process improvements and measure results
Translate organizational goals into actionable program plans and execution strategies
Develop executive-ready communications, status updates, and program reviews
Facilitate quarterly, annual, and ongoing planning activities
Drive organizational alignment through communication and stakeholder engagement

Requirements

What you’ll need

Bachelor's degree in Business, Technology, Engineering, Operations, or a related field
4–7 years of program management, project management, business operations, or related experience
Proven experience leading large, cross-functional initiatives with multiple stakeholders
Strong knowledge of program governance, risk management, milestone tracking, and dependency management
Experience managing competing priorities across multiple workstreams
Demonstrated ability to identify operational gaps and drive process improvements
Exceptional communication, organizational, and stakeholder management skills
Strong analytical and problem-solving capabilities with a data-driven mindset
At least 18 years of age
Legally authorized to work in the United States
Preferred: experience in financial services, retail, telecommunications, technology, or related industries
Preferred: experience with Confluence, JIRA, and other project management and collaboration tools
Preferred: experience building automated workflows using Power BI, Claude, and CoPilot
Preferred: experience working with external vendors, strategic partners, and cross-company initiatives
Preferred: experience presenting to senior leadership and executive stakeholders

Benefits

Comp & perks

Competitive base salary and compensation package
Annual stock grant
Employee stock purchase plan
401(k)
Free, year-round money coaches
Medical, dental, and vision insurance
Flexible spending account
Paid time off
Up to 12 paid holidays
Paid parental and family leave
Family building benefits
Back-up care
Enhanced family support
Childcare subsidy
Tuition assistance
College coaching
Short- and long-term disability
Voluntary AD&D coverage
Voluntary accident coverage
Voluntary life insurance
Voluntary disability insurance
Voluntary long-term care insurance
Mobile service and home internet discounts
Pet insurance
Commuter and transit programs
Career growth opportunities