Infrastructure Engineer

T-Tech

. Provide Tier 4 escalation support to the Service Desk, diagnosing and resolving complex infrastructure issues .

Posted 11/12/2026full-timeLondon • United KingdomMid-LevelSenior💰 £35,000 - £50,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in diagnosing and resolving complex infrastructure issues while ensuring high levels of customer satisfaction. Proficient in managing cloud platforms, implementing automation, and adhering to ITIL best practices for service management.

Highest-signal resume keywords

Microsoft Azure CertificationMicrosoft 365 CertificationVMware Virtualisation ExperienceITIL-Aligned Service Environment ExperienceIncident Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Infrastructure Issue DiagnosisRoot Cause AnalysisCloud Platform ManagementAutomation DeploymentMonitoring Tools ImplementationVirtual Server DeploymentMicrosoft Exchange ManagementService Management System LoggingProcess DocumentationOperational Efficiency Improvement

Soft Skills

Customer Relationship BuildingClear CommunicationMentoringKnowledge SharingProblem-Solving

Tools & Technologies

Multi-Tenant Environment ToolsService Desk ToolsMonitoring ToolsEfficiency ToolsIncident Management Tools

Certifications & Qualifications

Microsoft Azure CertificationMicrosoft 365 Certification

Industry Keywords

Managed Service Provider (MSP)ITILVirtualisationCloud PlatformsService Desk

Tech Stack

Tools & technologies

AzureCloudVMware

About the role

Key responsibilities & impact

Provide Tier 4 escalation support to the Service Desk, diagnosing and resolving complex infrastructure issues
Identify root causes, evaluate solutions, and implement robust, long-term fixes
Ensure issues are fully resolved with no downstream impact
Analyse trends and recurring incidents and implement preventative measures
Monitor, manage, and optimise cloud platforms and customer environments to meet SLAs across capacity, consumption, availability, and performance
Improve platform reliability, scalability, and security
Deploy and maintain automation, monitoring, and efficiency tools in a multi-tenant environment
Follow best-practice processes for incident, problem, and change management
Improve service desk processes, tooling, and knowledge sharing
Contribute to operational efficiency through standardisation and automation
Act as a technical escalation point for customers
Build strong customer relationships through clear communication and technical expertise
Ensure customer satisfaction through timely and effective resolution
Log and manage incidents within the service management system
Maintain documentation of fixes, processes, and time tracking
Support and mentor Service Desk Analysts and Engineers
Share knowledge to improve first-time fix rates and team capability
Take ownership of professional development, certifications, and ongoing learning

Requirements

What you’ll need

Holds at least one certification in Microsoft Azure, Microsoft 365, or server technologies
Minimum of 3 years’ experience in IT support, including experience within a managed service provider (MSP) environment
Hands-on experience working within an ITIL-aligned service environment
Strong virtualisation experience, including VMware and vSphere
Ability to build and deploy virtual servers from the ground up in live environments
Experience managing Microsoft Exchange in both Online and on-premises environments

Benefits

Comp & perks

23 days annual leave plus your birthday off
BUPA Cash Plan to support your health and wellbeing
50 percent flexible working
Work from home allowance to help cover your home office costs
Two paid charity days each year
Fully funded training and professional development
Three company social events per year