T-Tech

Solutions Engineer

• Design, build, and maintain API integrations between business systems.
• Create reliable automated workflows and synchronization processes.
• Develop monitoring, alerting, and reconciliation processes to ensure integrations remain operational.
• Identify and resolve data quality issues across multiple systems.
• Support the development of a centralised data warehouse and reporting environment.
• Build dashboards and reports that enable better business decisions.
• Automate recurring operational and finance processes.
• Work directly with business stakeholders to gather requirements and deliver solutions.
• Build AI-assisted workflows where they provide measurable business value.
• Produce clear technical documentation and maintain supportable solutions.

Data & Integration Engineer – AI & Automation

Engineer

• Design, implement, and manage the end-to-end project lifecycle from conception through handover to support
• Ensure project deliverables are completed to the highest quality
• Scope infrastructure needs with current and potential clients
• Design potential infrastructure changes
• Plan technical and operational aspects of projects to meet client needs
• Provide regular project reporting
• Undertake technical implementation activities independently for small projects or as part of a team for larger projects
• Perform implementation work on client sites or remotely
• Coordinate with T-Tech partners and vendors to ensure requirements are met
• Coordinate project activity to provide a seamless client service

Cloud Project Engineer

Field Engineer

• Provide 2nd line support and take ownership of technical issues.
• Investigate root causes and deliver timely resolutions.
• Troubleshoot complex issues involving networks, servers, applications, and peripherals.
• Build relationships with client stakeholders and collaborate on incident resolution.
• Maintain accurate records of incidents, solutions, and best practices.
• Prepare reports on trends, recurring issues, and process improvement recommendations.
• Stay current with technologies, trends, and industry best practices.
• Identify opportunities to improve service delivery, streamline processes, and optimize the client's IT environment.

IT Field Engineer

Technical Account Manager

• Act as the primary contact for a portfolio of key clients
• Develop relationships with senior business and technical stakeholders
• Understand client priorities, challenges, and long-term goals
• Advocate for clients internally to ensure outstanding service delivery
• Develop and execute account plans
• Identify upselling and cross-selling opportunities
• Support client retention through proactive engagement
• Partner with internal teams to turn opportunities into revenue
• Ensure successful delivery of IT services, projects, and consultancy engagements
• Work with Project Managers, Service Desk teams, and Technical Leads
• Lead regular service reviews and performance discussions
• Manage escalations and resolve complex client challenges
• Own the commercial performance of accounts
• Support contract renewals and pricing discussions
• Contribute to business cases for new initiatives
• Manage contractual and commercial agreements
• Stay informed on industry, technology, and regulatory trends
• Help clients make informed technology decisions
• Translate business challenges into practical technology solutions
• Identify future opportunities and emerging client needs