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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in 2nd line support, with a strong focus on troubleshooting complex IT issues involving networks, servers, applications, and hardware. Possesses excellent communication skills to build relationships with stakeholders and deliver exceptional technical service.
Highest-signal resume keywords
2Nd Line Support ExperienceIT Systems ProficiencyAnalytical Problem-Solving SkillsITIL CertificationMicrosoft Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingNetwork SupportServer ManagementApplication SupportHardware SupportSoftware SupportIncident ManagementProcess ImprovementRoot Cause AnalysisService Delivery Optimization
Soft Skills
Communication SkillsInterpersonal SkillsCritical ThinkingTime ManagementRelationship Building
Certifications & Qualifications
ITILCompTIAMicrosoft Certifications
Industry Keywords
Technical SupportIT EnvironmentStakeholder EngagementBest PracticesIncident Records
About the role
Key responsibilities & impact- Provide 2nd line support and take ownership of technical issues
- Investigate root causes and deliver timely resolutions
- Troubleshoot complex issues involving networks, servers, applications, peripherals, hardware, and software
- Build relationships with key stakeholders and the client's IT team
- Maintain records of incidents, solutions, and best practices
- Prepare reports on trends, recurring issues, and process-improvement recommendations
- Stay updated on technologies, trends, and industry best practices
- Identify opportunities to enhance service delivery, streamline processes, and optimize the client's IT environment
- Support T-Tech's key client in Aberdeen while delivering exceptional technical service
Requirements
What you’ll need- Previous experience in a 2nd line support role, preferably in a fast-paced environment
- Proficient knowledge of IT systems, including hardware, software, networks, and servers
- Strong analytical and problem-solving skills with the ability to think critically under pressure
- Excellent communication and interpersonal skills to effectively interact with clients and team members
- Ability to prioritize and manage multiple tasks simultaneously, ensuring deadlines are met
- IT certifications such as ITIL, CompTIA, or Microsoft certifications are highly desirable
Benefits
Comp & perks- Pension after 3 months of employment – T-Tech will match employee contributions up to 4% of salary
- Life Assurance: to provide security for your family, 3x salary
- Income Protection: to provide an income in the event of long term illness
- Holiday: 23 days per year plus your birthday
- Learning environment; the opportunity to work alongside experts in the latest technologies
- Training: we have CBT nuggets
- We care about your happiness: We use Friday Pulse
- Quarterly events and more, Go-Karting, Games nights, boat parties, Crystal Maze and escape rooms are our style!
- Medical cashback with BUPA
- Exceptional career progression opportunities