Technical Account Manager

T-Tech

. Act as the primary contact for a portfolio of key clients .

Posted 9/15/2026full-timeLondon • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Technical Account Management with a strong focus on client relationship building, strategic thinking, and delivering commercial success. Proficient in managing complex client engagements and translating business challenges into effective technology solutions.

Highest-signal resume keywords

Technical Account ManagementIT ServicesCloud TechnologiesStakeholder ManagementCommercial Acumen

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementClient RetentionUpsellingCross-SellingContract ManagementBusiness Case DevelopmentService DeliveryProject ManagementNegotiationProblem-Solving

Soft Skills

Excellent CommunicationStrategic ThinkingRelationship-FocusedSelf-MotivatedCollaborative Team Player

Industry Keywords

Financial ServicesCommercial PerformanceRegulatory TrendsTechnology SolutionsStakeholder Engagement

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Act as the primary contact for a portfolio of key clients
Develop relationships with senior business and technical stakeholders
Understand client priorities, challenges, and long-term goals
Advocate for clients internally to ensure outstanding service delivery
Develop and execute account plans
Identify upselling and cross-selling opportunities
Support client retention through proactive engagement
Partner with internal teams to turn opportunities into revenue
Ensure successful delivery of IT services, projects, and consultancy engagements
Work with Project Managers, Service Desk teams, and Technical Leads
Lead regular service reviews and performance discussions
Manage escalations and resolve complex client challenges
Own the commercial performance of accounts
Support contract renewals and pricing discussions
Contribute to business cases for new initiatives
Manage contractual and commercial agreements
Stay informed on industry, technology, and regulatory trends
Help clients make informed technology decisions
Translate business challenges into practical technology solutions
Identify future opportunities and emerging client needs

Requirements

What you’ll need

Proven experience in Technical Account Management, Account Management, or a similar client-facing role
Strong understanding of IT services, infrastructure, and cloud technologies
Experience managing complex client relationships with multiple stakeholders
Track record of growing accounts and delivering commercial success
Experience within the Accounting or Financial Services sector would be advantageous
Strong commercial acumen
Excellent communication and stakeholder management skills
Comfortable engaging with senior leadership and C-suite stakeholders
Strategic thinking and ability to balance commercial and technical priorities
Strong negotiation, influencing, and problem-solving abilities
Commercially minded but relationship-focused
Technically credible and curious
Consultative and confident in front of clients
Self-motivated and accountable
Calm under pressure and solutions-oriented
Collaborative team player able to work across technical and commercial teams

Benefits

Comp & perks

23 days annual leave, plus your birthday off
BUPA Cash Plan to support your health and wellbeing
50% flexible working, offering the perfect balance between home and office
Work from home allowance
Two paid charity days each year
Ongoing professional development, including funded training and qualifications
Three company social events each year
Opportunity to take on a leadership role within a growing and innovative business
Opportunity to directly influence product development, business strategy, and service delivery
Collaborative, ambitious, and high-performing team environment
Competitive salary and benefits package