Customer Care Supervisor

T3 Services Group

. Handle customer inquiries, account updates, and transactions accurately and in a timely manner .

Posted 11/2/2026full-timeRemote • United StatesMid-LevelSenior💰 $20 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on problem-solving and effective communication. Proficient in using ServiceTitan and MS Office to manage customer inquiries and generate reports.

Highest-signal resume keywords

Customer Service ExperienceStrong Communication SkillsProblem-Solving SkillsExperience With ServiceTitanReport Creation And Trend Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Inquiry HandlingAccount UpdatesTransaction ProcessingReport CreationTrend AnalysisTyping Speed Of 40 WPMMicrosoft WordMicrosoft Excel

Soft Skills

Organizational SkillsProfessionalismAbility To Handle Multiple Priorities

Tools & Technologies

ServiceTitanMicrosoft TeamsMS Office

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

PlumbingHVACElectricalHome Services

About the role

Key responsibilities & impact

Handle customer inquiries, account updates, and transactions accurately and in a timely manner
Respond to customers, vendors, managers, technicians, and third parties primarily by phone, with some email communication
Resolve customer concerns on the first call whenever possible
Deliver 5-star service while handling customer issues in a professional manner
Monitor and track 5-Star Reviews for weekly technician bonus programs
Maintain customer review reporting and respond to review comments
Create reports, identify trends, and provide updates to leadership
Monitor and update customer concerns in ServiceTitan Task Manager
Escalate unresolved customer or billing concerns when needed
Participate in company meetings and training opportunities
Recommend process improvements to help prevent future customer issues
Serve as a liaison between customers and the company to improve the overall customer experience

Requirements

What you’ll need

High School Diploma or GED preferred
Minimum of 3 years of customer service experience
Experience in plumbing, HVAC, electrical, or home services is helpful but not required
Strong communication, problem-solving, and organizational skills
Comfortable working in a fast-paced environment and handling multiple priorities
Strong computer skills, especially with Microsoft Word and Excel
Ability to type at least 40 WPM accurately
Experience with MS Office, ServiceTitan, and Microsoft Teams is preferred
Experience creating reports or analyzing trends is a plus
Must be able to pass a background check

Benefits

Comp & perks

Medical, Dental, Vision & Pet Insurance
401(k) with 4% company match
PTO, Paid Holidays & Paid Wellness Time
Employee Discounts
Continuous Training and Career Development