T3 Services Group

Customer Support

• Handle customer inquiries, account updates, and transactions accurately and in a timely manner
• Respond to customers, vendors, managers, technicians, and third parties primarily by phone, with some email communication
• Resolve customer concerns on the first call whenever possible
• Deliver 5-star service while handling customer issues in a professional manner
• Monitor and track 5-Star Reviews for weekly technician bonus programs
• Maintain customer review reporting and respond to review comments
• Create reports, identify trends, and provide updates to leadership
• Monitor and update customer concerns in ServiceTitan Task Manager
• Escalate unresolved customer or billing concerns when needed
• Participate in company meetings and training opportunities
• Recommend process improvements to help prevent future customer issues
• Serve as a liaison between customers and the company to improve the overall customer experience

Explore Customer Care Supervisor at T3 Services Group. Review requirements and application details.

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Customer Care Supervisor