Customer Service Supervisor

T3 Services Group

. Handle inbound customer calls .

Posted 11/3/2026full-timeRemote • United StatesMid-LevelSenior💰 $60,000 - $65,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and coaching abilities in a centralized call center environment, with a focus on employee development and performance management. Proficient in managing call center operations, ensuring effective communication, and maintaining high service standards.

Highest-signal resume keywords

Supervisory ExperienceEmployee CoachingCall Center ManagementPerformance ReportingHome Services Industry Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Call Center Performance ReportingEmployee Action PlansMultitaskingTyping Speed of 40 WPMPerformance Monitoring

Soft Skills

Positive Leadership SkillsOrganizational SkillsCommunication Skills

Tools & Technologies

Microsoft OfficeGoogle Suite

Industry Keywords

Call Center EnvironmentCustomer ServiceHigh-Volume EnvironmentPTO ManagementTraining and Development

About the role

Key responsibilities & impact

Handle inbound customer calls
Handle escalated calls and resolve customer issues
Run daily, weekly, and monthly Call Center Performance Reports
Run daily, weekly, and monthly CSR Performance Summaries
Identify and provide consistent coaching to low-performing employees
Manage the call center activity board to monitor performance, after-call work times, breaks, and lunches
Ensure proper coverage for call center and dispatcher departments by adjusting breaks and lunches as needed
Review PTO requests for call center staff and submit them for final approval
Create and conduct employee action and corrective action plans when needed
Send trouble tickets to the help desk when problems arise
Communicate and assist with training on changes affecting production
Monitor email leads and delegate them as they come in
Interview potential candidates for hire
Assist with training new hires when needed
Monitor and score inbound CSR calls, conduct side-by-side observations, and calibrate with call center leads
Coach and develop employees based on deficiencies and provide action plans to improve call performance and meet departmental goals
Perform all other duties as assigned

Requirements

What you’ll need

HS Diploma or GED
Minimum of 4 years of supervisory / management experience in a centralized call center environment
Related experience and/or advanced training or any equivalent combination and experience in a similar field may be considered
Experience coaching and developing employees
Proven positive leadership skills working with leads and employees
Ability to perform in a high-volume environment and work on multiple projects simultaneously
Experience working in the home services industry preferred
Ability to multitask by completing phone and computer work simultaneously
Capability to type at least 40 WPM
Proficiency with Microsoft Office or Google Suite
Ability to work fast paced and remain organized
Must be a U.S. Resident

Benefits

Comp & perks

Work from home
Medical, Dental, Vision
401k with 4% company match
PTO
Paid Holidays
Paid Wellness Time
Company provided laptop, monitor, and headset