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Field Technical Program Manager
TAE Power Solutions. Lead customer-facing field execution and technical issue resolution for BESS and related energy storage solutions .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in technical program management and field engineering, with a strong focus on troubleshooting, root-cause analysis, and cross-functional coordination. Proficient in managing complex electro-mechanical systems and energy storage solutions while ensuring effective communication and customer engagement.
Highest-signal resume keywords
Technical Program ManagementCross-Functional Team LeadershipRoot-Cause AnalysisBESS Architecture FamiliarityProject Management Tools Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical Issue ResolutionElectro-Mechanical SystemsPower ElectronicsEnergy StorageSystems IntegrationField EngineeringData-Driven ReportingRoot-Cause MethodsTroubleshootingCommissioning
Soft Skills
Customer-Facing CommunicationClear Written ReportingInfluencing Without Direct Authority
Tools & Technologies
JiraConfluenceMicrosoft ProjectExcel
Industry Keywords
BESSPower Conversion EquipmentIndustrial Power SystemsEngineering Change ManagementConfiguration ControlField QualitySafety PracticesEnergy Storage Standards
About the role
Key responsibilities & impact- Lead customer-facing field execution and technical issue resolution for BESS and related energy storage solutions
- Serve as the primary program coordination point for field issues
- Coordinate across Engineering, Operations, Service, Supply Chain, contract manufacturers, and customers
- Drive timely troubleshooting, root-cause analysis, corrective action, and issue closure
- Ensure clear ownership, priorities, milestones, and communication
- Translate customer and field feedback into actionable inputs for product improvement, reliability, and future deployments
- Drive structured program governance and cross-functional execution
- Provide visibility into schedules, risks, dependencies, and customer impacts
- Manage technical investigations and customer escalations through resolution
- Maintain transparent status reporting and follow-through on commitments
Requirements
What you’ll need- Bachelor’s degree in Electrical Engineering, Mechanical Engineering, Power Electronics, Energy Systems, or a related technical field (equivalent experience considered)
- 5-8+ years in technical program management, field engineering, systems integration, commissioning, or technical issue resolution
- Experience with complex electro-mechanical systems, power conversion equipment, energy storage, or industrial power systems
- Track record leading cross-functional teams through technical investigations and customer escalations
- Experience managing issues from identification through containment, root-cause analysis, corrective action, and closure
- Familiarity or working knowledge of BESS architecture, including battery systems, PCS, controls, thermal management
- Ability to interpret equipment specifications, alarms, fault logs, test results, and commissioning records
- Proficiency with project management and issue tracking tools, such as Jira, Confluence, Microsoft Project, and Excel
- Strong customer-facing communication, clear written reporting, and influencing without direct authority
- Ability to travel 25-30% to customer sites and manufacturing or test facilities as needed
- Hands-on field troubleshooting experience, including site readiness, startup, and diagnostics
- Familiarity with structured root-cause methods, including 5 Whys, Fishbone, fault-tree, and failure analysis
- Experience coordinating with contract manufacturers, suppliers, and quality teams on product and workmanship issues
- Understanding of power electronics and controls, including PCS/inverters, communications, and system-level performance
- Familiarity with engineering change management, configuration control, field quality, and lessons-learned processes
- Working knowledge of safety practices and applicable energy storage standards
- Data-driven reporting experience, including issue aging and trend analysis
- Legally authorized to work in the United States
- Must live within a reasonable daily commute of Houston, Texas, or plan to relocate there
Benefits
Comp & perks- Equal Opportunity Employer
- Reasonable accommodation for individuals with disabilities
- Customer-facing field role with technical and professional development exposure