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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in operational monitoring and regulatory compliance, with strong skills in data organization and analysis. Capable of managing communication and documentation processes while adhering to strict deadlines and quality standards.
Highest-signal resume keywords
Operational MonitoringRegulatory ComplianceData AnalysisAttention To DetailTicketing Tools Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data OrganizationSpreadsheet ManagementRegulatory MonitoringOperational Database ManagementData Tracking
Soft Skills
Attention To DetailTime ManagementCommunication Skills
Tools & Technologies
Microsoft OfficeGoogle SheetsServiceNowTrelloSlack
Industry Keywords
Payments IndustryCentral Bank Of Brazil RegulationsBCB Resolutions No. 264BCB Resolutions No. 304
Tech Stack
Tools & technologiesServiceNow
About the role
Key responsibilities & impact- Perform continuous operational monitoring of TAG IMF participants.
- Ensure the distribution and follow-up of irregularity notices (CSOs).
- Monitor response SLAs and support the preparation of documentation for regulatory and dispute processes.
- Conduct the triage and initial handling of manual regulatory monitoring alerts (INCs and PRBs).
- Send standard communications to Participants.
- Track dispute response deadlines, maintain the spreadsheet of sent CSOs, and record justifications received from participants.
- Organize analyses, create tracking views, and work with large datasets related to customers’ operational monitoring.
- Collect, organize, and archive evidence to support inspection, penalty, and OFP investigation stages.
- Keep tracking dashboards in Trello and Google Sheets, as well as tickets in ServiceNow/TAGhub, up to date.
Requirements
What you’ll need- Microsoft Office / Google Sheets (Intermediate): Proficiency in control spreadsheets, filters, and the organization of operational databases.
- Previous experience with ticketing tools (ServiceNow, Salesforce, TopDesk, Jira, or Zendesk), internal communication platforms (Slack or Microsoft Teams), and visual task management tools (Trello).
- Strong attention to detail, strict adherence to deadlines, and the ability to manage operational routines without compromising quality.
- Preferred: Basic knowledge of the payments industry and Central Bank of Brazil regulations (BCB Resolutions No. 264 and 304), as well as observability and data tools (Looker Studio, Datadog, Power BI).
Benefits
Comp & perks- Health and dental insurance
- Vitta Digital Hospital: doctors, therapists, and a healthcare team available 24/7 through your phone
- Meal and/or food allowance
- Birthday day off
- Work from home
- Remote work allowance (for remote positions only)
- Flexible hours
- Gympass
- Childcare assistance
- Profit-sharing plan
- Life insurance