Business Operations Manager

TAG - The Aspen Group

. Support the design, implementation, and continuous improvement of operational standards across hospitals .

Posted 11/6/2026full-timePhoenix • Arizona • United StatesSeniorLead💰 $90,000 - $110,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in operational standards design and implementation within veterinary healthcare settings, with a strong focus on project coordination, data analysis, and cross-functional collaboration. Proficient in managing hospital operations, vendor partnerships, and process optimization to enhance efficiency and service delivery.

Highest-signal resume keywords

Veterinary Hospital ManagementOperational Standards ImplementationProject CoordinationData AnalysisCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational PlanningWorkflow OptimizationKPI AnalysisChange ManagementProcess DocumentationVendor OnboardingAccount ReconciliationMedical TerminologyProject ManagementMulti-Site Operations

Soft Skills

Excellent Communication SkillsStrong Organizational SkillsTime ManagementInterpersonal SkillsAbility to Work Under Pressure

Certifications & Qualifications

HS Diploma or EquivalentBachelor's Degree in Business Administration or Related Field (Preferred)

Industry Keywords

Veterinary MedicineHealthcare OperationsDenovo HospitalsOperational InitiativesStakeholder Coordination

About the role

Key responsibilities & impact

Support the design, implementation, and continuous improvement of operational standards across hospitals
Execute initiatives, support hospital leaders, coordinate cross-functional projects, and translate strategic priorities into scalable processes
Design, develop, document, and refine hospital operating models, workflows, role clarity, and standard operating procedures
Plan, pilot, and execute operational initiatives; build timelines, track milestones, coordinate stakeholders, and support hospital readiness
Partner with hospital leaders to address operational challenges and implement standardized processes
Identify recurring issues and escalate themes to the Director of Business Operations
Support vendor onboarding, implementation, and performance tracking
Coordinate cross-functional initiatives with Field Operations, Finance, Clinical, IT, HR, Learning & Development, Marketing, and Data & Analytics
Support operational planning and growth for new Denovo hospitals
Create and roll out new offerings, products, vendor partnerships, workflows, documentation, training coordination, and readiness tracking
Analyze hospital KPIs and operational data to identify improvement opportunities
Support scheduling, utilization, workflow optimization, change management, and adoption tracking
Plan and execute new hospital openings, including readiness checklists, workflow setup, internal coordination, and transition to operations
Track project timelines, identify risks, and support transition to operational ownership
Assist with client billing, account reconciliation, collections support, and coordination
Plan and facilitate Medical Advisory Committee meetings; prepare agendas and materials, document decisions, and follow up on action items
Maintain pricing, product updates, process documentation, procedures, codes, PIMS, and other system updates

Requirements

What you’ll need

Candidate must be local to the Phoenix, AZ area
Previous experience working as a Veterinary Hospital Manager
7–15 years of experience in operations, veterinary medicine, multi-site, or similar environment
7+ years of experience in veterinary medicine, ideally as a Hospital Manager
HS diploma or equivalent required
Strong knowledge of medical terminology
Strong understanding of veterinary medicine and business principles
Excellent verbal and written communication skills
Excellent communication and interpersonal skills
Ability to work independently and as part of a team
Strong organizational and time management skills
Ability to handle multiple tasks simultaneously
Ability to work under pressure and meet deadlines
Strong organizational and project coordination skills
Ability to manage multiple initiatives simultaneously
Analytical mindset with comfort interpreting operational data
Strong communication skills and ability to partner cross-functionally
Veterinary or healthcare operations experience preferred
Bachelor's degree in business administration or a related field preferred

Benefits

Comp & perks

10% bonus opportunity
Primarily remote work arrangement
Travel required for projects, rollouts, and supporting initiatives