Senior Manager, Telecom Automation Operations

TAG - The Aspen Group

. Lead and develop a team of AI Support Administrators, providing guidance, coaching, and performance management .

Posted 11/2/2026full-timeRemote • Florida • United StatesSenior💰 $120,000 - $130,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing AI Support Administrators and optimizing Telecom Automation Operations through effective incident management, SLA definition, and performance reporting. Strong analytical skills and a continuous improvement mindset drive collaboration with stakeholders and enhance platform performance.

Highest-signal resume keywords

AI/ML Platform SupportITIL Framework UnderstandingSLA ManagementCross-Functional CollaborationPeople Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technology OperationsPlatform SupportIncident ManagementChange ManagementData Pipeline SupportMLOps PracticesPerformance ReportingOperational KPIsBusiness OptimizationContinuous Improvement

Soft Skills

CoachingPerformance ManagementAnalytical SkillsProblem-SolvingCommunication Skills

Tools & Technologies

Intelligent Automation ToolsEnterprise SaaS PlatformsTelecom-Specific PlatformsNetwork Operations AICustomer Experience AIBilling Optimization Tools

Certifications & Qualifications

ITIL v4 CertificationPMP Certification

Industry Keywords

TelecomAI OperationsAutomation OperationsIncident ResponseEscalation Management

Tech Stack

Tools & technologies

ITSMPMP

About the role

Key responsibilities & impact

Lead and develop a team of AI Support Administrators, providing guidance, coaching, and performance management
Own the end-to-end support model for all Telecom Automation Operations, including incident response, escalation management, and resolution tracking
Drive business optimization efforts by identifying opportunities to improve platform performance, reduce downtime, and enhance ROI
Establish and maintain SLAs, KPIs, and operational runbooks for all supported Automation Operations
Serve as the primary escalation point for critical platform incidents and business-impacting outages
Partner with Automation Operations vendors, internal IT, and Telecom business stakeholders to prioritize enhancements and resolve systemic issues
Lead regular operational reviews, reporting on platform health, incident trends, and optimization outcomes
Develop team processes and standard operating procedures to ensure consistency and quality of support
Manage budget, vendor relationships, and resource planning for the support function
Stay current on Automation Operations developments, Telecom industry trends, and emerging best practices in AI operations
Collaborate closely with Telecom business units, IT, and AI platform vendors

Requirements

What you’ll need

5+ years of experience in technology operations, platform support, or IT service management
At least 2 years in a people management role
Experience supporting AI/ML platforms, intelligent automation tools, or enterprise SaaS platforms in a Telecom or related environment
Strong understanding of ITSM frameworks (e.g., ITIL) and incident/change management processes
Proven ability to drive cross-functional collaboration and manage stakeholder relationships at multiple levels
Experience defining and managing SLAs, operational KPIs, and service performance reporting
Strong analytical and problem-solving skills with a continuous improvement mindset
Excellent written and verbal communication skills; ability to translate technical issues into business impact
Bachelor's degree in Information Technology, Computer Science, Telecommunications, Business, or a related field (or equivalent experience)
ITIL v4 certification or equivalent service management credential
Familiarity with Telecom-specific platforms (e.g., network operations AI, customer experience AI, billing optimization tools)
Experience with AI/ML model monitoring, data pipeline support, or MLOps practices
PMP or similar project management certification

Benefits

Comp & perks

Paid time off
Health insurance
Dental insurance
Vision insurance
401(k) savings plan with match