National Operations Specialist

Tailwind Group

. Provide operational support to student housing assets .

Posted 9/29/2026full-timeRemote • United StatesJuniorMid-Level💰 $70,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in property management, including operational support, team leadership, and financial oversight. Proficient in training and mentoring staff while ensuring compliance with Fair Housing laws and maintaining high standards of customer service.

Highest-signal resume keywords

Property Management ExperienceTeam LeadershipOperational SupportBudgeting and Financial AnalysisFair Housing Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Property Management SoftwareFacility ManagementBudgetingAnalytical Review of FinancialsMarket Research and AnalysisUnit Turnover ProceduresTraining and MentoringOperational ProceduresCustomer ServiceStrategic Marketing

Soft Skills

IntegrityProfessionalismSelf-MotivationAdaptabilityRelationship Building

Tools & Technologies

Entrata

Certifications & Qualifications

Bachelor's Degree in Business AdministrationBachelor's Degree in MarketingBachelor's Degree in Real Estate

Industry Keywords

Student HousingTenant/Landlord RightsReal Estate PrinciplesDelinquency ManagementOnboarding

About the role

Key responsibilities & impact

Provide operational support to student housing assets
Fill vacant property manager roles
Train and mentor new and existing team members
Provide day-to-day and ongoing support, including overseeing an entire student housing community when needed
Assist with training and transition of new properties and property managers
Lead and manage on-site teams across leasing, maintenance, and administration during the absence of a permanent Property Manager or in collaboration with the Property Manager
Identify operational issues and opportunities and create remediation action plans with the Regional Property Manager
Ensure properties meet financial and operational obligations while acting as Property Manager
Work with Regional Property Managers and Corporate Operations on training and implementation plans
Monitor residential sites, buildings, clubhouses, amenities, and common areas for curb appeal, cleanliness, and organization
Assist with strategic marketing plans, leasing efforts, and market research and analysis to achieve budgeted occupancy
Assist with annual unit turnover and move-in/move-out procedures
Solicit team-member feedback and determine resolution plans
Monitor delinquency and determine actions to minimize outstanding debt
Identify skills and knowledge gaps and recommend remedial training
Assist with new-property onboarding and lead site staff in operational procedures
Demonstrate excellent customer service to residents, prospects, vendors, officials, and community members
Travel extensively, generally following a 5-days-on/2-days-off or 10-days-on/4-days-off schedule

Requirements

What you’ll need

Bachelor's Degree in Business Administration, Marketing, Real Estate, or similar field is preferred
Two or more years of experience in property management; student housing experience is highly preferred
Experience with property management software; Entrata preferred
Extensive travel (90-100%) required
Candidate must be located near a major US airport
Applicants must reside in Alabama, Arkansas, Colorado, Florida, Indiana, Iowa, Kansas, Michigan, Minnesota, Mississippi, Missouri, Nebraska, Ohio, Oklahoma, South Dakota, Tennessee, Texas, or West Virginia
Demonstrated ability to work in a growing, fast-paced environment managing multiple projects simultaneously
Demonstrate a high level of integrity and professionalism
Self-motivated and able to excel in a team environment
Skilled in facility management, budgeting, analytical review of financials, and business administration
Strong leadership abilities with a background managing diverse teams
Proven experience building strong relationships with on-site team members, resident bases, vendors, and company partners
Adaptability to challenging and changing circumstances
Ability to jump in and impact quickly
Understanding of Fair Housing laws, Tenant/Landlord rights, and general real estate principles
This position is not eligible for Visa sponsorship at this time

Benefits

Comp & perks

Medical, Dental, & Vision Insurance for employees and their families
Vacation & Sick Leave
12 Paid Holidays
401(k) with company matching
On-the-job training and career development
Paid Parental Leave
Bonus potential