Tailwind Group

Operations

• Provide operational support to student housing assets
• Fill vacant property manager roles
• Train and mentor new and existing team members
• Provide day-to-day and ongoing support, including overseeing an entire student housing community when needed
• Assist with training and transition of new properties and property managers
• Lead and manage on-site teams across leasing, maintenance, and administration during the absence of a permanent Property Manager or in collaboration with the Property Manager
• Identify operational issues and opportunities and create remediation action plans with the Regional Property Manager
• Ensure properties meet financial and operational obligations while acting as Property Manager
• Work with Regional Property Managers and Corporate Operations on training and implementation plans
• Monitor residential sites, buildings, clubhouses, amenities, and common areas for curb appeal, cleanliness, and organization
• Assist with strategic marketing plans, leasing efforts, and market research and analysis to achieve budgeted occupancy
• Assist with annual unit turnover and move-in/move-out procedures
• Solicit team-member feedback and determine resolution plans
• Monitor delinquency and determine actions to minimize outstanding debt
• Identify skills and knowledge gaps and recommend remedial training
• Assist with new-property onboarding and lead site staff in operational procedures
• Demonstrate excellent customer service to residents, prospects, vendors, officials, and community members
• Travel extensively, generally following a 5-days-on/2-days-off or 10-days-on/4-days-off schedule

National Operations Specialist

Marketing

• Support marketing, brand, communication, and event initiatives across corporate and property marketing
• Create and coordinate content for Tailwind Group and property social media accounts, including Instagram, Facebook, TikTok, and LinkedIn
• Produce and edit polished short-form videos using original or provided footage, B-roll, and creative direction
• Manage select content calendars, campaigns, and social media projects from concept through execution
• Create on-brand templates, graphics, presentations, and marketing materials using Canva, CapCut, PowerPoint, and other tools
• Review marketing materials and social content for accuracy, quality, and brand consistency
• Organize brand templates, photography, video footage, digital assets, and shared marketing resources
• Support ambassador programs, campus activations, resident engagement, community partnerships, and brand experience initiatives
• Create, format, edit, and quality-check PowerPoint and Canva presentations
• Proofread presentations, communications, and marketing materials
• Support internal communications, company announcements, awards submissions, and corporate content
• Support meetings, conferences, training programs, employee events, resident activations, and property events from planning through post-event follow-up
• Help develop event objectives, audiences, timelines, marketing plans, budgets, and success measures
• Coordinate registration, attendee communications, vendors, sponsors, signage, supplies, shipping, collateral, setup, and event logistics
• Prepare event timelines, run-of-show documents, presentations, checklists, name badges, and supporting materials
• Collaborate with internal teams and external partners to align events with business goals and brand standards
• Provide onsite event support, including guest experience, vendor coordination, presentation management, content capture, and real-time problem-solving
• Research industry events, conferences, partnerships, and activation opportunities
• Gather feedback and performance data to evaluate event impact and recommend improvements
• Coordinate meetings, agendas, notes, project trackers, follow-up items, and department deadlines
• Support vendor documentation, invoice coordination, budget tracking, ordering, and branded merchandise inventory
• Track content, campaign, event, and engagement performance and identify improvement opportunities
• Perform other duties as directed by the Brand Experience Manager and Graphic Design Manager

National Operations Specialist

Marketing Coordinator