Takt

IT Support

• Triage, prioritize, and respond to customer support tickets within response targets
• Troubleshoot issues by reproducing them, reading logs, and pulling data
• Provide Engineering with actionable bug tickets and necessary context
• Keep customers updated until issues are resolved and communicate when fixes ship
• Write and update help articles and troubleshooting runbooks
• Identify gaps in AI support answers and improve underlying content
• Spot recurring problems and bring examples to Customer Success, Product, and Engineering
• Work scheduled shifts overlapping customer operating hours
• Participate in an on-call rotation for high-priority issues, with Engineering on-call as backup
• Use AI to research issues, draft responses and documentation, and query data while checking its work
• Collaborate daily with Customer Success and Engineering

Explore Technical Support Specialist at Takt. Review requirements and application details.

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Technical Support Specialist