SMB Sales Manager

Talent Edge

. Lead and develop a team of Account Executives serving the small and medium-sized business market .

Posted 10/7/2026full-timeRemote • CanadaMid-LevelSenior💰 CA$100,000 - CA$110,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in managing and coaching sales teams, with a focus on performance management, pipeline management, and CRM discipline. Leverages data-driven insights and AI technologies to enhance sales processes and improve team outcomes.

Highest-signal resume keywords

Sales Team LeadershipPipeline ManagementCoaching and DevelopmentCRM DisciplineData-Driven Decision Making

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales MetricsForecastingPerformance ManagementAccount ManagementSales Process Improvement

Soft Skills

Excellent CommunicationCross-Functional CollaborationEmpathyConstructive FeedbackCustomer-First Approach

Tools & Technologies

CRM SoftwareAI ToolsSales AnalyticsConversation Intelligence

Industry Keywords

SaaSHigh-Velocity SalesRecurring-Revenue Business ModelSales LeadershipOnboarding

About the role

Key responsibilities & impact

Lead and develop a team of Account Executives serving the small and medium-sized business market
Establish clear expectations, standards, operating rhythms, team scorecards, and performance routines
Drive the team toward revenue, unit, conversion, and other sales targets
Monitor team and individual performance, identifying risks and opportunities
Conduct regular 1:1s, call reviews, and deal reviews
Use data and observed behaviours to identify coaching opportunities and drive measurable improvements
Develop individualized coaching plans and lead ongoing training and development
Address sustained under-performance directly and constructively
Own pipeline management and forecasting discipline
Inspect pipeline quality, stage accuracy, next steps, and deal aging
Deliver accurate weekly and monthly forecasts with visibility into risks and opportunities
Maintain CRM discipline and data quality
Identify sales-process bottlenecks and implement data-driven improvements
Partner with cross-functional stakeholders to test and implement process improvements
Drive adoption of product, pricing, process, and sales-practice changes
Integrate AI into prospect research, call preparation, follow-up, CRM administration, and other sales workflows
Leverage AI-powered call analysis to support coaching and identify activity trends
Test new tools and workflows, measure effectiveness, and scale successful approaches
Partner with senior leadership and People/Talent teams on hiring
Participate in structured interviews and maintain a high hiring bar
Support onboarding and establish 30/60/90-day ramp plans
Monitor new-hire progress and accelerate time to productivity
Collaborate with Marketing, Operations, Customer Success, Product, and other teams
Bring frontline insights, win/loss themes, and customer feedback to cross-functional partners
Improve conversion, customer experience, revenue performance, and Sales hand-offs

Requirements

What you’ll need

3+ years of experience leading a quota-carrying sales team, ideally within SaaS or another high-velocity sales environment
Proven experience managing and coaching Account Executives or similar customer-facing sales professionals
Demonstrated ability to improve team and individual sales performance through structured coaching and accountability
Strong understanding of sales metrics, pipeline management, forecasting, and CRM discipline
Experience with performance management, including setting clear expectations and addressing under-performance
Experience hiring, onboarding, and ramping sales professionals
Strong analytical skills and ability to translate sales data into practical actions
Excellent communication skills, with the ability to be direct, clear, empathetic, and constructive
Strong cross-functional collaboration skills
Customer-first, consultative approach to sales leadership
Comfort operating in a fast-paced environment where priorities, products, pricing, and processes can evolve
Hands-on leadership style balancing day-to-day execution with longer-term thinking
Genuine interest in AI and emerging sales technologies, with ability to translate new tools into practical improvements
Experience leading SMB or high-velocity sales teams is an asset
Experience within SaaS, technology, fintech, HR technology, or another recurring-revenue business model is an asset
Hands-on experience implementing AI tools within a sales organization is an asset
Experience with AI-powered conversation intelligence or call analysis is an asset
Strong CRM reporting and analytics capabilities are an asset
Experience leading teams through significant changes to products, pricing, processes, or go-to-market strategy is an asset
Degree or diploma in business or a related field, or equivalent professional experience is an asset

Benefits

Comp & perks

Significant performance-based bonus
Extended health and dental benefits
Generous paid time off
Professional growth and development
Fantastic company culture