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Customer Care Advisor
Talent Tent. Join the client's Complaints team supporting customers with insurance and service-related concerns .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer support capabilities, particularly in handling complaints and service issues while adhering to FCA guidelines. Possesses excellent communication skills and attention to detail, essential for providing timely resolutions in a fast-paced environment.
Highest-signal resume keywords
Customer Support ExperienceComplaint HandlingStrong Communication SkillsResilience Under PressureComputer Literacy
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Attention to DetailConfidence
Certifications & Qualifications
Proof of Right to Work in the UK
Industry Keywords
FCA GuidelinesInbound CallsOutbound CallsContact Centre RoleService Issues
About the role
Key responsibilities & impact- Join the client's Complaints team supporting customers with insurance and service-related concerns
- Handle inbound and outbound calls
- Listen to customers and fully understand their feedback
- Take ownership of complaints and service issues
- Resolve issues fairly and in line with FCA guidelines
- Provide fair and timely resolutions
- Work as part of a supportive, fast-paced team
- Complete full induction training and ongoing coaching
Requirements
What you’ll need- Experience supporting customers, ideally in a phone-based or contact centre role
- Confidence handling complaints or service issues
- Strong communication skills
- Resilience under pressure
- Computer literacy
- Good attention to detail
- Must be based within commuting distance of Nottingham
- Quiet home setup and reliable broadband
- Applications accepted only from mainland UK
- Proof of right to work in the UK
- Pre-employment credit and criminal record checks
Benefits
Comp & perks- Annual discretionary bonus
- Quarterly performance bonus structure up to 10% per year
- 33 days holiday including bank holidays, with option to buy more
- Hybrid working with full kit provided
- All equipment provided
- Full induction training provided
- Discounts with major retailers
- Gym membership
- Wellbeing perks
- Regular incentives and recognition
- Ongoing coaching
- Defined career paths within financial services