Talent Tent

Customer Support

• Support customers with service queries
• Handle complaints and payment queries
• Book repairs, including boiler repairs
• Manage insurance service calls for partners including John Lewis, Scottish Power, HSBC and Argos
• Handle inbound calls with no sales responsibilities
• Listen, resolve issues, and provide a calm, structured and compliant service experience
• Complete three weeks of initial training
• Work within smaller supportive teams
• Participate in daily huddles and regular 1:1s with the Team Leader and colleagues

Customer Service Advisor