Customer Service Advisor

Talent Tent

. Support customers with service queries .

Posted 10/2/2026full-timeUnited KingdomJunior💰 £25,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities with over 12 months of experience in a contact centre environment, effectively handling complaints and service queries while maintaining a calm and structured approach. Proficient in communication and collaboration within supportive team settings.

Highest-signal resume keywords

Customer Service ExperienceComplaint HandlingPhone-Based SupportStrong Communication SkillsProactive Attitude

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Calm Under PressureStructured Problem SolvingPositive Attitude

Industry Keywords

Contact CentreService QueriesInbound CallsInsurance Service CallsBoiler RepairsShift WorkUK Right to Work

About the role

Key responsibilities & impact

Support customers with service queries
Handle complaints and payment queries
Book repairs, including boiler repairs
Manage insurance service calls for partners including John Lewis, Scottish Power, HSBC and Argos
Handle inbound calls with no sales responsibilities
Listen, resolve issues, and provide a calm, structured and compliant service experience
Complete three weeks of initial training
Work within smaller supportive teams
Participate in daily huddles and regular 1:1s with the Team Leader and colleagues

Requirements

What you’ll need

Experience directly supporting customers, ideally in a phone-based or contact centre role
Confidence in handling complaints, queries or service issues in a structured environment
Strong communication skills
Proactive, positive attitude
Customer service experience, ideally 12+ months in a contact centre or phone-based role
Quiet place to work from home
Reliable broadband
Ability to work shifts on a 6-week rotation across a 7-day rota
Ability to work 2 out of every 6 weekends
Proof of right to work in the UK

Benefits

Comp & perks

Quality-based monthly bonus of up to £200
Hybrid working with a high percentage of remote work
Full equipment provided
33 days holiday including bank holidays
Clear progression into senior roles or lateral moves into other areas
Health and wellbeing schemes
Insurance policy benefits
Enhanced pension
Salary sacrifice schemes
Three weeks of initial training
Coaching and ongoing support
Daily huddles and regular 1:1s