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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates fluency in Polish and English, with strong problem-solving abilities and experience in customer-facing roles. Capable of managing tasks independently while ensuring timely delivery of solutions and contributing to process improvements.
Highest-signal resume keywords
Fluency In PolishCustomer-Facing ExperienceProblem-Solving SkillsTask ManagementExperience In IT/SaaS Environment
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Document PreparationWorkflow ConfigurationDocument Management SolutionsTechnical BackgroundOnboardingImplementationSupportCustomer Service
Soft Skills
Clear CommunicationEmpathyAttention To DetailTime ManagementResponsibility
Tools & Technologies
JiraTask Management Tools
Industry Keywords
ITSaaSCustomer FeedbackContinuous ImprovementKnowledge Base
About the role
Key responsibilities & impact- Implement document preparation and function setup for new clients
- Prepare and upload documents to the system
- Configure workflows and run tests
- Implement adjustments and ensure agreed solutions are delivered on time and within scope
- Own assigned tasks, escalate problems, and proactively search for solutions within the team
- Handle customer inquiries via email, phone, and other communication channels after go-live
- Analyze complex cases and coordinate solutions with internal teams
- Collect customer feedback and provide insights for product and process improvements
- Maintain and update internal documentation and the knowledge base
- Contribute to continuous improvement of onboarding and support processes and standards
Requirements
What you’ll need- Fluency in Polish — both written and spoken (required)
- Technical background through studies (IT, engineering, or similar) or relevant work experience
- Experience in customer-facing roles: onboarding, implementation, support, or customer service
- Ability to independently manage tasks or small projects, including timelines, comments, and stakeholder communication
- Strong problem-solving skills and confidence in handling non-standard or complex situations
- Clear, professional, and empathetic communication with customers
- Ability to work independently, manage time effectively, and prioritize tasks
- High sense of responsibility, accuracy, and attention to detail
- Comfortable communicating in English, both written and spoken
- Experience working with Jira or similar task/project management tools (nice to have)
- Experience working in an IT/SaaS environment (nice to have)
- Experience with document signing or document management solutions (nice to have)
- Experience working with international customers (nice to have)
Benefits
Comp & perks- Health insurance
- Workations
- Summer camps
- Wellness activities
- Annual salary reviews based on performance, growth, and achieved results
- Hybrid work setup
- Exposure to meaningful, real-life customer cases and business-critical processes
- Possibility to contribute directly to product and service improvements
- Supportive and collaborative team environment
- Opportunities for professional growth, learning, and skill development
- Additional well-being benefits
- Team events and initiatives that support connection and collaboration