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Tech Stack
Tools & technologiesAzurePMP
About the role
Key responsibilities & impact- Act as a senior delivery leader and trusted advisor across customer accounts
- Build and maintain strong relationships with executive stakeholders
- Lead PMO processes, governance, and delivery standards
- Oversee customer onboarding, implementation, and ongoing service delivery
- Manage and mentor cross-functional teams, including Project Managers, Analysts, and Engineers
- Ensure delivery KPIs, customer satisfaction, budget performance, and quality targets are achieved
- Lead strategic planning, business reviews, and escalation management
- Identify opportunities to expand services within existing customer accounts
- Partner with Sales and Executive Leadership on account growth, renewals, proposals, and expansion opportunities
Requirements
What you’ll need- 10+ years of experience in client delivery, program management, or consulting
- Strong D365 CE experience is required
- Experience managing complex customer accounts and cross-functional delivery teams
- Strong executive-level communication and stakeholder management skills
- Experience with VARs or within Microsoft/SaaS partner ecosystems
- Ability to connect delivery excellence with customer retention and account growth
- Bachelor’s degree required
- Familiarity with Microsoft Copilot, Azure, and/or Power Platform preferred
- PMP or similar project management certification is a plus
- US citizenship required
- Ability to travel up to 25-30% locally and nationally
Benefits
Comp & perks- Ability to travel up to 25-30% locally and nationally