Talentuch

Customer Support

• Act as a senior delivery leader and trusted advisor across customer accounts
• Build and maintain strong relationships with executive stakeholders
• Lead PMO processes, governance, and delivery standards
• Oversee customer onboarding, implementation, and ongoing service delivery
• Manage and mentor cross-functional teams, including Project Managers, Analysts, and Engineers
• Ensure delivery KPIs, customer satisfaction, budget performance, and quality targets are achieved
• Lead strategic planning, business reviews, and escalation management
• Identify opportunities to expand services within existing customer accounts
• Partner with Sales and Executive Leadership on account growth, renewals, proposals, and expansion opportunities

Director of Customer Experience – MS Dynamics 365 CE

Consultant

• Lead end-to-end implementations of the company's rental management solution from discovery through go-live support
• Map customer business processes, including asset tracking, rental contracts and billing, maintenance scheduling, and dispatch, to the rental solution and core Business Central functionality
• Configure standard Business Central modules including Sales, Purchasing, Inventory, Jobs/Projects, and Fixed Assets alongside the company's rental management extension
• Partner with sales and solution architects on pre-sales discovery calls, demos, and scoping
• Train customer administrators and end users
• Build documentation, configuration guides, and process playbooks
• Triage and resolve functional issues raised by customers or partners
• Escalate platform bugs to the product team with clear reproduction steps
• Support implementation partners with enablement, configuration guidance, and best practices
• Contribute to the internal knowledge base and implementation methodology as the product and customer base grow

Director of Customer Experience – MS Dynamics 365 CE

Senior MS Dynamics 365 BC Consultant