Program Services Specialist

Talentuition

. Serve as principal liaison for providers requesting fee assistance .

Posted 10/10/2026full-timeRemote • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in early childhood development and education, with strong capabilities in customer service, case management, and conflict resolution. Proficient in database management and maintaining professional relationships while managing competing priorities effectively.

Highest-signal resume keywords

Bachelor's Degree In Early Childhood DevelopmentCustomer Service ExperienceCase Management SkillsKnowledge Of Fee Assistance Program PoliciesFluency In Spanish

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Database ManagementQuality ControlInternal AuditingChild Care Licensing ReviewsMulti-TaskingConflict ResolutionCall Center ExperienceEarly Childhood Education KnowledgeMicrosoft Office SuiteInternet Savvy

Soft Skills

Exceptional Oral CommunicationExceptional Written CommunicationOrganizational SkillsAttention To DetailAbility To Work Independently

Industry Keywords

Social ServicesHuman ServicesChild DevelopmentMilitary Fee AssistanceProvider Network ManagementClient Information ManagementTeam-Oriented Work EnvironmentProfessional RelationshipsEarly Childhood Development StandardsLicensing Regulations

About the role

Key responsibilities & impact

Serve as principal liaison for providers requesting fee assistance
Provide customer service support in navigating fee assistance program policies and procedures
Assist providers in assessing qualifications according to CNCS and Department of Defense policies
Coordinate and monitor resolution of provider concerns
Receive and respond to calls, letters, and emails from military families and providers
Conduct state child care licensing reviews for Enhanced Referral and Military Fee Assistance programs
Modify, update, and maintain the web-based provider network
Conduct internal provider reviews based on parent complaints, inspection report history, and staff interaction
Educate military families and providers about early childhood development, education standards, licensing regulations, and quality child care
Manage cases and complete provider reviews within five to ten business days
Review and verify military provider applications through quality control and internal auditing processes
Provide oral and written follow-up communication and access to available resources
Update and maintain client information in company databases
Provide weekly and monthly reports on provider coordinator accuracy, call volume, and complaint intakes
Maintain professional relationships with state child care licensing points of contact
Participate in a team-oriented work environment
Assist with special projects and other duties as assigned

Requirements

What you’ll need

Bachelor’s degree in early childhood development, education, social work, or psychology required
An associate’s degree in early childhood development, education, social work, or psychology and 2 years of experience in education, social work, or direct-service field may substitute for bachelor’s degree
Proven experience providing customer service to diverse populations
Conflict resolution experience a plus
Experience in social services, human services, or child development setting
Experience with case management and multi-tasking
Experience with call center environment
Experience in computerized database functions
Proven multi-tasking capability, sense of urgency, organizational skills, and case management skills
Experience with Microsoft Office suite of products and Internet-savvy
Exceptional oral and written communication skills
Background or experience in early childhood education or the military is a plus
Fluency in Spanish is a plus
Knowledge of fee assistance program policies and procedures
Knowledge of database management and record keeping procedures
Knowledge of superior customer service principles
Ability to manage competing priorities under strict deadlines while maintaining attention to detail
Ability to work independently and in teams
Ability to analyze problems, resolve issues, or escalate support
Satisfactory background check required

Benefits

Comp & perks

Comprehensive medical, dental, and vision insurance
Flexible Spending Account options for Health and Dependent Care
Vacation days, sick days, paid holidays, school events leave, and personal leave
Flexible work arrangements
Competitive 403b match program
Retirement planning resources
Monthly child care stipend, including camps and before/after school care
Staff community events and team engagement activities