Talentuition

Program Specialist

• Serve as principal liaison for providers requesting fee assistance
• Provide customer service support in navigating fee assistance program policies and procedures
• Assist providers in assessing qualifications according to CNCS and Department of Defense policies
• Coordinate and monitor resolution of provider concerns
• Receive and respond to calls, letters, and emails from military families and providers
• Conduct state child care licensing reviews for Enhanced Referral and Military Fee Assistance programs
• Modify, update, and maintain the web-based provider network
• Conduct internal provider reviews based on parent complaints, inspection report history, and staff interaction
• Educate military families and providers about early childhood development, education standards, licensing regulations, and quality child care
• Manage cases and complete provider reviews within five to ten business days
• Review and verify military provider applications through quality control and internal auditing processes
• Provide oral and written follow-up communication and access to available resources
• Update and maintain client information in company databases
• Provide weekly and monthly reports on provider coordinator accuracy, call volume, and complaint intakes
• Maintain professional relationships with state child care licensing points of contact
• Participate in a team-oriented work environment
• Assist with special projects and other duties as assigned

Explore Program Services Specialist at Talentuition. Review requirements and application details.