Bilingual Customer Support Specialist

Tali AI

. Run clinic trials and onboarding from setup through activation .

Posted 11/3/2026full-timeToronto • CanadaMid-LevelSenior💰 CA$60,000 - CA$65,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in bilingual customer support, particularly in English and French, while effectively managing Tier I and II troubleshooting and onboarding processes. Proficient in utilizing CRM and ticketing systems to maintain accurate records and drive customer adoption and renewals.

Highest-signal resume keywords

Bilingual In English And FrenchTier I And II Troubleshooting ExperienceCustomer Issue OwnershipCRM And Ticketing System ManagementExperience With Healthcare Professionals

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingOnboardingTrial ConversionRenewalsData AnalysisTechnical GuidanceAI Tools UsageConfiguration Problem IdentificationProduct Feedback CollectionService Disruption Coordination

Soft Skills

Organizational SkillsCommunication SkillsProblem-Solving SkillsCustomer Service OrientationCollaboration

Tools & Technologies

CRM SystemsTicketing SystemsAI Tools

Industry Keywords

Clinical WorkflowsEMRsHealthcare ProfessionalsCustomer FrictionPost-Incident Reviews

About the role

Key responsibilities & impact

Run clinic trials and onboarding from setup through activation
Resolve Tier I and II issues across integrations, billing, and account configuration in English and French
Explain the reasons behind solutions so customers need less future assistance
Reproduce issues, distinguish configuration problems from product bugs, and provide actionable escalations to Engineering
Coordinate internal teams during service disruptions, keep affected customers informed, and contribute to post-incident reviews
Drive adoption and renewals across a customer portfolio
Maintain accurate CRM and ticketing records and complete follow-ups on schedule
Turn recurring customer friction into product feedback, self-service content, or process improvements

Requirements

What you’ll need

Bilingual in English and French; speak and write professionally in both languages
Hands-on Tier I and II troubleshooting experience, investigating problems independently and knowing when to escalate
Ability to take ownership of customer issues through resolution
Ability to turn technical answers into plain, practical guidance for busy clinicians
Ability to stay organized across a CRM and ticketing system when priorities compete
Ability to use AI tools for routine work and verify outputs before sending them to customers
Experience with healthcare professionals, clinical workflows, EMRs, or AI products (nice to have)
Comfort with data, such as spotting trends in customer friction (nice to have)
Experience with onboarding, trial conversion, or renewals (nice to have)
Experience at a company where the product and processes changed often (nice to have)

Benefits

Comp & perks

Hybrid work & flexible work hours
Comprehensive health and wellness coverage from day one
Competitive PTO, including winter shutdown Dec 25 - Jan 1, birthdays and Taliversaries, and 'extra long' long weekends
$2000 annually in "Knowledge Dollars" to learn, grow, and level up
Quarterly socials & company outings