Tali AI

Customer Success Manager

• Own renewal and retention for a portfolio of B2B customers
• Serve as the main contact for clinic administrators and decision-makers
• Own renewal rate and gross revenue retention for assigned accounts
• Identify at-risk accounts through usage and engagement signals before churn occurs
• Lead conversations to recover and retain at-risk accounts
• Design renewal journeys for micro, small, and mid-sized clinics
• Balance automated touchpoints with personal outreach and measure effectiveness by segment
• Build and run workflows for renewal outreach, account monitoring, risk flags, and follow-ups
• Document SOPs, prompts, and playbooks for team reuse
• Improve health scoring, segmentation, and renewal forecasting using CRM and product usage data
• Bring recurring customer problems to Product and Engineering and verify whether fixes reduce them

Explore Customer Success Manager, Scaled Accounts at Tali AI. Review requirements and application details.

Customer Success Manager, Scaled Accounts

Customer Support

• Run clinic trials and onboarding from setup through activation
• Resolve Tier I and II issues across integrations, billing, and account configuration in English and French
• Explain the reasons behind solutions so customers need less future assistance
• Reproduce issues, distinguish configuration problems from product bugs, and provide actionable escalations to Engineering
• Coordinate internal teams during service disruptions, keep affected customers informed, and contribute to post-incident reviews
• Drive adoption and renewals across a customer portfolio
• Maintain accurate CRM and ticketing records and complete follow-ups on schedule
• Turn recurring customer friction into product feedback, self-service content, or process improvements

Explore Bilingual Customer Support Specialist at Tali AI. Review requirements and application details.

Open roles

Customer Success Manager, Scaled Accounts

Bilingual Customer Support Specialist