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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in partner onboarding, project management, and operational performance analysis, with a strong focus on stakeholder communication and relationship building. Proficient in utilizing CRM systems and operational tools to enhance partner success and drive continuous improvement.
Highest-signal resume keywords
Partner Success ManagementProject ManagementOperational Performance AnalysisStakeholder CommunicationCRM Systems Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project ManagementOperational Performance AnalysisData AnalysisProcess ImprovementKPI Monitoring
Soft Skills
Excellent CommunicationProblem-SolvingOrganizational SkillsDetail-OrientedRelationship Building
Tools & Technologies
CRM SystemsOperational Tools
Industry Keywords
Partner OnboardingCustomer SuccessAccount ManagementSaaSTravel and Mobility
About the role
Key responsibilities & impact- Own and coordinate end-to-end partner onboarding and launches
- Manage launch plans covering requirements, timelines, and responsibilities
- Coordinate internal teams, resolve blockers, and ensure go-live readiness
- Support partners post-launch during the transition to everyday operations
- Act as an operational contact and build relationships with partner teams
- Guide partners in using Talixo’s products, tools, and processes
- Translate partner needs into internal actions for Commercial Account Managers
- Coordinate resolution of operational or technical issues
- Support new product, feature, or destination rollouts
- Monitor partner performance, quality KPIs, and SLA adherence
- Identify operational risks, recurring issues, and improvement opportunities
- Investigate root causes and work with internal teams on permanent fixes
- Provide performance insights and recommendations for partner and commercial decisions
- Maintain CRM records, partner documentation, and launch information
- Improve scalable processes and automation
- Contribute to Partner Success playbooks, onboarding standards, and best practices
Requirements
What you’ll need- 2–4 years of experience in Partner Success, Customer Success, Account Management, or Operations
- Experience working in a fast-paced, technology-driven environment; travel, mobility, GDS, or SaaS experience is a plus
- Strong project-management skills with the ability to coordinate multiple partners, projects, and internal stakeholders simultaneously
- Comfortable taking independent ownership while collaborating closely on complex or strategically important partnerships
- Strong analytical mindset and confidence working with operational KPIs and performance data
- Excellent communication and stakeholder-management skills
- Highly structured, organised, and detail-oriented
- Strong problem-solving mentality and ability to remain effective in fast-moving operational situations
- Commercial awareness and an understanding of how operational performance impacts partner satisfaction, retention, and growth
- Comfortable working with CRM systems and operational tools
- Fluent in English; additional languages are a plus
Benefits
Comp & perks- Employment Contract, 3-month probation period
- Vertical and horizontal promotion opportunities
- Flexible working arrangements
- Hybrid Working (office located in Lubicz 23 in Kraków)
- Discounts for Talixo services
- Private healthcare Allianz
- My Benefit Cafeteria
- Multisport Card
- Additional paid time off - 3 days per year for professional development or volunteering
- Internal Learning and Development training available