talixo

Customer Success Manager

• Own and coordinate end-to-end partner onboarding and launches
• Manage launch plans, requirements, timelines, and responsibilities
• Coordinate internal teams, resolve blockers, and ensure go-live readiness
• Support partners immediately after launch during the transition to everyday operations
• Act as a key operational contact and build strong relationships with partner teams
• Guide partners in using Talixo’s products, tools, and processes
• Translate partner needs into internal actions for Commercial Account Managers
• Coordinate stakeholders to resolve operational or technical issues
• Support new product, feature, and destination rollouts
• Monitor partner performance, quality KPIs, and adherence to agreed SLAs
• Identify operational risks, recurring issues, and improvement opportunities
• Investigate root causes and work with internal teams on lasting fixes
• Provide performance insights and recommendations for partner and commercial decisions
• Maintain accurate CRM records, partner documentation, and launch information
• Improve scalable processes and automation
• Contribute to Partner Success playbooks, onboarding standards, and best practices

Explore Partner Success Specialist, German at talixo. Review requirements and application details.