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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication and organizational skills while effectively managing clinician satisfaction and operational processes. Proficient in problem-solving and adapting to changing priorities, with experience in onboarding and schedule management.
Highest-signal resume keywords
Excellent Verbal And Written Communication SkillsStrong Time Management And Prioritization AbilitiesProactive Problem-Solving SkillsCustomer Service SkillsFamiliarity With EMRs
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Proactive And Responsive Follow-ThroughAdaptability To Changing Plans And PrioritiesHigh Level Of Organizational Knowledge
Tools & Technologies
Microsoft Office SuiteEClinicalWorks
Industry Keywords
Clinician SatisfactionOperational ExcellenceProvider Preference ChangesPatient-Provider MatchingOnboarding
About the role
Key responsibilities & impact- Partner with Clinical and Operational leaders to drive clinician satisfaction and operational excellence
- Monitor clinician communication channels, triage and respond to questions or escalations, and escalate to appropriate teams
- Close the loop once issues are resolved
- Process provider preference changes to ensure appropriate patient-provider matching
- Manage provider exits and associated mass and individual patient transfers to support retention
- Schedule onboarding introduction meetings for new-hire clinicians and execute the onboarding checklist
- Assist with schedule management for Chief Psychiatrists and Nurse Practitioner Directors
- Complete one-off projects and develop materials for essential meetings
Requirements
What you’ll need- Excellent verbal and written communication skills
- Strong time management and prioritization abilities
- Proactive and responsive follow-through
- Proactive problem-solving skills and adaptability to changing plans and priorities
- Exceptional customer service skills
- High level of organizational knowledge
- Skilled with Microsoft Office Suite
- Familiarity with working in EMRs; eClinicalWorks (eCW) is a plus
- Bachelor’s degree preferred but not required
- Must be authorized to work in the U.S.; Talkiatry participates in E-Verify
Benefits
Comp & perks- Flexible location: work remotely across the U.S. or from the HQ in NYC
- Medical, dental, and vision insurance effective day 1 of employment
- 401K with match
- Generous PTO plus paid holidays
- Paid parental leave
- Learning and professional development opportunities
- Team well-being focus
- Diverse and collaborative work environment
