Senior Manager, Clinical Operations – Operational Excellence

Talkiatry

. Own the operating system that enables Clinical Operations leaders and support staff to work efficiently and make faster, better-informed decisions .

Posted 11/10/2026full-timeRemote • New York • United StatesSenior💰 $120,000 - $165,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in designing and managing end-to-end Clinical Operations workflows, utilizing SQL and business intelligence tools for performance measurement and operational improvement. Proficient in implementing automation and AI solutions to enhance efficiency and clinician support.

Highest-signal resume keywords

SQL ProficiencyAdvanced Analytical SkillsWorkflow Automation ExperienceBusiness Intelligence Tools ExperienceOperational Performance Investigation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQLWorkflow DesignOperational AnalysisData SegmentationPerformance MeasurementAutomation ToolsAI SolutionsStandard Operating ProceduresDecision RulesCapacity Management

Soft Skills

LeadershipCommunicationProblem-SolvingCollaborationAdaptability

Tools & Technologies

Business Intelligence PlatformsDashboardsSpreadsheetsNo-Code ToolsLow-Code ToolsAI AgentsOperational DashboardsSupport ChannelsOnline Guidance SystemsPlaybooks

Industry Keywords

Clinical OperationsHealthcareBehavioral HealthRegulated EnvironmentHigh-Growth Environment

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Own the operating system that enables Clinical Operations leaders and support staff to work efficiently and make faster, better-informed decisions
Create capacity for Clinical Operations leaders so they can scale with the business and focus on clinical and leadership judgment
Manage support staff handling clinician questions and day-to-day practice escalations
Coordinate operational processes that reduce clinician and Clinical Operations leadership burden
Design and own end-to-end Clinical Operations workflows, including ownership, decision points, standard operating procedures, escalation paths, and SLAs
Build SQL and business intelligence reporting for workflow performance, resource allocation, turnaround times, recurring demand, and operational outcomes
Segment operational data to identify support demand, volume changes, intervention areas, and broader business outcomes
Identify repetitive work and launch AI agents, automate workflow steps, and improve data access
Expand clinician self-service through onboarding education, recurring forums, online guidance, FAQs, and support agents
Develop playbooks, toolkits, job aids, and decision rules for dyads and coordinators
Route routine work to coordinators or self-service channels while preserving escalation paths for complex cases
Measure clinician performance, quality, and satisfaction as each dyad supports more clinicians
Transform Clinical Operations through technology enablement, productionization, and AI solutions

Requirements

What you’ll need

4-6+ years of experience in operations, consulting, program management, analytics, implementation, or a related field
Advanced analytical skills
Ability to write SQL independently
Experience using dashboards, spreadsheets, and business intelligence tools
Ability to investigate operational performance, resource allocation, turnaround times, recurring demand, service levels, and business impact
Ability to map and redesign end-to-end workflows
Hands-on experience using automation, AI, or no-code and low-code tools to improve frontline operations
Ability to prototype practical solutions and define requirements for Product, Data, or Engineering investment
Ability to design operating models, standard operating procedures, playbooks, service levels, and escalation paths
Authorization to work in the U.S.; Talkiatry participates in E-Verify
Experience in healthcare, behavioral health, or another regulated, high-growth environment preferred but not required
Experience in a fast-paced, high-growth company preferred but not required
Hands-on experience with business intelligence platforms, workflow automation tools, or AI agents preferred but not required

Benefits

Comp & perks

Medical, dental, and vision insurance effective day 1 of employment
401K with match
Generous PTO
Paid holidays
Paid parental leave
Learning and professional development opportunities
Team well-being focus
Remote or hybrid work capacity for candidates based in the New York City metropolitan area
Bonus opportunity