Senior Manager, Dyad Enablement

Talkiatry

. Own the operating system that enables Clinical Operations leaders and support staff to work more efficiently and make faster, better-informed decisions .

Posted 10/9/2026full-timeNew York City • New York • United StatesSenior💰 $120,000 - $165,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing Clinical Operations workflows, utilizing SQL for data analysis, and implementing automation and AI solutions to enhance operational efficiency. Proficient in creating standard operating procedures and playbooks to support clinician performance and satisfaction.

Highest-signal resume keywords

SQL ProficiencyWorkflow Mapping and RedesignAutomation and AI ImplementationBusiness Intelligence Tools ExperienceStandard Operating Procedure Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQLWorkflow MappingAutomation ToolsAI SolutionsBusiness IntelligenceData AnalysisOperational Process CoordinationPerformance MeasurementCapacity PlanningDecision-Making Frameworks

Soft Skills

LeadershipCommunicationProblem-SolvingCollaborationAdaptability

Tools & Technologies

Business Intelligence PlatformsDashboardsSpreadsheetsNo-Code ToolsLow-Code Tools

Industry Keywords

Clinical OperationsHealthcareBehavioral HealthRegulated EnvironmentHigh-Growth Company

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Own the operating system that enables Clinical Operations leaders and support staff to work more efficiently and make faster, better-informed decisions
Create capacity across Clinical Operations leaders so they can scale with the business and focus on clinical and leadership judgment
Manage support staff addressing clinician questions and escalations in daily practice
Coordinate operational processes that reduce clinician and Clinical Operations leadership burden
Design and own end-to-end Clinical Operations workflows, including ownership, decision points, SOPs, escalation paths, and SLAs
Build SQL- and business-intelligence-based reporting on workflow performance, resource allocation, turnaround times, recurring demand, and operational outcomes
Identify demand patterns, capacity needs, intervention points, and broader business outcomes
Launch frontline AI agents, automate workflow steps, and improve data access
Expand clinician self-service through onboarding education, recurring forums, online guidance, FAQs, and support agents
Develop playbooks, toolkits, job aids, and decision rules for dyads and coordinators
Route routine work to coordinators or self-service channels and maintain escalation paths for complex cases
Measure clinician performance, quality, and satisfaction as each dyad supports more clinicians
Transform the function through technology enablement, productionalization, and AI solutions

Requirements

What you’ll need

4-6+ years of experience in operations, consulting, program management, analytics, implementation, or a related field
Ability to write SQL independently
Experience using dashboards, spreadsheets, and business intelligence tools
Ability to map and redesign end-to-end workflows
Hands-on experience using automation, AI, or no-code and low-code tools to improve frontline operations
Ability to create standard operating procedures, playbooks, service levels, and escalation paths
Preferred but not required: experience in healthcare, behavioral health, or another regulated, high-growth environment
Preferred but not required: experience in a fast-paced, high-growth company that has demonstrated scale
Preferred but not required: hands-on experience with business intelligence platforms, workflow automation tools, or AI agents used in frontline operations
Must be authorized to work in the U.S.; visa sponsorship or visa transfer may be required to work in the US

Benefits

Comp & perks

Bonus
Medical insurance effective day 1 of employment
Dental insurance effective day 1 of employment
Vision insurance effective day 1 of employment
401K with match
Generous PTO
Paid holidays
Paid parental leave
Learning and professional development opportunities
Team well-being support
Collaborative environment