Senior Manager, Onboarding & Growth

Talkiatry

. Own end-to-end clinician onboarding and success operations .

Posted 10/9/2026full-timeNew York City • New York • United StatesSenior💰 $120,000 - $165,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in operations management, including clinician onboarding, workflow redesign, and data-driven decision-making. Proficient in utilizing SQL, AI, and automation tools to enhance operational efficiency and improve clinician and patient experiences.

Highest-signal resume keywords

SQL ExperienceAI and Automation ProficiencyCross-Functional ExecutionMetrics and Dashboard FluencyEnd-to-End Workflow Redesign

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operations ManagementProgram ManagementData AnalysisWorkflow MappingDecision SupportMetrics DefinitionCapacity PlanningRisk IdentificationIntervention StrategiesNo-Code/Low-Code Tools

Soft Skills

CollaborationClear CommunicationProblem-SolvingAdaptabilityStakeholder Engagement

Tools & Technologies

DashboardsSpreadsheetsAI ToolsAutomation ToolsDecision Tools

Industry Keywords

HealthcareBehavioral HealthRegulated EnvironmentHigh-Growth EnvironmentClinician Onboarding

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Own end-to-end clinician onboarding and success operations
Run daily workflows with clear operating rhythms, service levels, ownership, and escalation paths
Improve dashboards, signals, and decision tools that predict program success
Monitor leading indicators, identify risks early, and turn data into specific cross-functional actions
Use clinician supply and patient demand insights to inform hiring strategies, targeted marketing, and capacity planning
Trigger real-time interventions using Operations and Product levers
Build practical playbooks, decision rules, and escalation paths for rapid, consistent intervention
Feed successful interventions back into standard processes
Redesign manual, people-dependent support into technology-enabled workflows
Apply AI, automation, and improved tooling to reduce repetitive work, handoffs, errors, and resource needs
Partner across Clinical, Operations, Data, Product, Engineering, Talent Acquisition, and Marketing
Translate operational problems into requirements and collaborate with technical partners on deeper product or data capabilities

Requirements

What you’ll need

4-6+ years of experience in operations, consulting, program management, implementation, or a related field
SQL experience required
Fluency with metrics, dashboards, and spreadsheets
Ability to define leading and lagging indicators and translate analysis into operating decisions
Experience mapping, diagnosing, and redesigning end-to-end workflows
Ability to use AI and no-code or low-code tools for automation, decision support, and prototyping
Ability to write clear requirements and partner with Data, Product, and Engineering
Cross-functional execution experience without direct reporting authority
Interest in mental health and improving clinician and patient experiences
Experience in healthcare, behavioral health, or another regulated, high-growth environment preferred but not required
Experience in a fast-paced, high-growth company that has demonstrated scale preferred but not required
Must be authorized to work in the U.S.; visa sponsorship or transfer requirements are addressed in the application

Benefits

Comp & perks

Offers bonus
Medical, dental, and vision coverage effective day 1 of employment
401K with match
Generous PTO plus paid holidays
Paid parental leave
Learning team and career development opportunities
Team well-being focus