Partner Success Manager

TalkingPoints

. Own and nurture partner relationships as the primary owner of a book of business .

Posted 11/3/2026full-timeMiami • Florida • United StatesMid-LevelSenior💰 $90,000 - $105,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in account management, partner relationship building, and stakeholder engagement within the technology sector, particularly in K-12 education. Proficient in facilitating professional learning and optimizing partner implementations while utilizing CRM tools and collaboration platforms.

Highest-signal resume keywords

Account ManagementStakeholder EngagementCRM Tools (Salesforce)Bilingual (English/Spanish)K-12 Education Background

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Strong Written CommunicationStrong Oral CommunicationOrganizedCreativeTenacious

Tools & Technologies

SalesforceSlackZoomG SuiteNotion

Industry Keywords

K-12 EducationPartner RelationshipsProfessional LearningFamily EngagementChange Management

About the role

Key responsibilities & impact

Own and nurture partner relationships as the primary owner of a book of business
Know district goals and strategies and expand relationships to district leadership
Guide onboarding and product adoption with the Data Integration Team
Set goals, understand partner context, and align partners with TalkingPoints best practices
Monitor partner family engagement trends and optimize implementations
Collaborate with Account Executives on territory strategy, partnership expansion, and upsell opportunities
Own partner renewal and retention, including renewal conversations and contract finalization
Facilitate product training and family engagement workshops for teachers, staff, and administrators
Deliver onsite professional learning at district and school sites as needed
Elevate partner trends and challenges to Product, Marketing, and Support teams
Guide partners through feature releases and change management

Requirements

What you’ll need

4+ years in an account management role in a technology company working with mid through senior-level stakeholders
Track record of building relationships and partnering with a variety of stakeholders that have resulted in measurable success for their goals
Strong written and oral communications skills
Experience using CRM tools (Salesforce preferred), along with communication and collaboration platforms such as Slack, Zoom, G Suite, and Notion
Background in K-12 education
Bilingual (English/Spanish)
Able to be onsite regularly at district offices and school campuses in the Miami area
Comfortable providing in-person professional learning and support as needed
Experience in or empathy with communities served, such as underserved populations, education, immigration, bilingual and/or multicultural environments
Relationship-driven, organized, creative, and tenacious

Benefits

Comp & perks

Competitive salary
Health insurance
Benefits
Flexible time off
401K match
Annual professional development benefit
Flexibility to work remotely